Expert Profile
Senior IT services professional with a focus in financial systems.
Limon Software Consulting
Senior Business Analyst, Atlanta, GA 2009 – Present
Created Limon Software Consulting in response to client request to lead quality assurance effort for user acceptance testing (UAT) of online banking customizations.
•Driving a quality assurance effort to test a mobile banking customization that includes a closed loop process that validates users – combining the use of login identification and password with the ability to launch an SMS message to the user’s phone containing a one time password (OTP).
•Developing UAT test plans to qualify the functionality of the customization while coordinating UAT with the customer and partnering with the software vendor to identify and resolve required changes.
S1 Corporation 2006 - 2009
Client Service Manager, Norcross, GA
Served as the primary point of contact for S1 customers to facilitate all business needs related to support, upgrades, and special projects.
•Successfully established and maintained relationships with 14 banks with annual revenues of $11,000,000 running the S1 Enterprise Platform (versions 2.x and 3.x) for online business and personal banking, resulting in significant upgrade business.
•Promoted to lead Client Services Manager within the first six months. Provided guidance, task direction, and mentoring to 4 other CSMs based on success in establishing customer relationships and addressing customer business needs. Named in S1 annual customer satisfaction surveys by multiple banks as a contributor to customer satisfaction.
•Worked with S1 U.S. and Pune, India business units and customer management to facilitate communications including open issues, project prioritization, and change management.
•Installed system fixes, completing quality assurance testing in advance of successfully delivering fixes to customers for UAT resulting in successful change management outcomes.
•Partnered with 5-person sales staff to evaluate customer needs, deliver statements of work, and successfully cross-sell solutions.
•Recognized for leadership skills through selection to participate in the S1 Leadership Development Program and S1 sponsorship to participate in the 2008 Women In Technology leadership program.
Bachelor of Arts - University of Vermont
Women in Technology
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