Expert Profile
Senior-level Information, Project/Portfolio Management, Quality and Process improvement professional with experience in leading and supporting corporate changes. Leader driving development and use of IT Portfolio Management and Project Management Office services through organizations. Experienced corporate assessor using various business and quality standards (ISO 9000, cGMP/QSR, CMM, FDA, and MBNQA). Strong verbal and written communication, team building and management skills. An experienced and successful quality and change management leader seeking on-going opportunities for continuous improvement.
***** University, Information Technology and Services, Associate Chief Information Officer / Chief Process Architect, November 2000 - Present.
Cotelligent, Corporate Strategy & Planning, Director of Quality, December 1991 - April 1997, March 1998 - September 2000
***** University, Executive Masters of Public Administration, the Maxwell School of Citizenship & Public Affairs.
***** University, Certificate of Advanced Studies (Conflict Resolution), the Maxwell School of Citizenship & Public Affairs.
***** University, Certificate of Advanced Studies (Information Technology, Policy & Management), the Maxwell School of Citizenship & Public Affairs.
Tufts University, Master of Science (Experimental Psychology / Human Factors)
*****son University, Bachelor of Science (Math & Computer Science, Psychology and Sociology.
Certified Manager of Quality / Organizational Excellence (CQMgr), American Society for Quality, Certificate #5434
Certified Quality Auditor (CQA), American Society for Quality, Certificate #*****
Competent Toast Master (CTM), Toastmasters International
Certified Professional Ergonomist (CPE), Board of Certification in Professional Ergonomics, Certificate #286 (*****)
Certified Quality Management Systems Auditor (QMS-A), Registrar Accreditation Board, Certificate # Q***** (1994 – 2000)
Strategic Planning in an Information-Based Organization (graduate course), School of Information Studies, Fall 2007, Fall 2008, Fall 2009, Fall 2010
American Society of Quality
EDUCAUSE
National Consortium of Continuous Improvement (Past)
Toastmasters International
ECAR Research Bulletin: Nurturing Project Management in Higher Education IT, August 2008
ECAR Research Bulletin: Nurturing Project Management in Higher Education IT, August 2008
ECAR Research Bulletin: IT Governance: Determining who decides, November 2005
Areas of consulting: (1) organizational assessment & improvement and, (2) interest-based contract negotiation. Partial list of clients: Singapore Management University, ProLiteracy Worldwide, University of the District of Columbia, Welch Allyn, NCR, Ortho Diagnostics, Becton Dickenson, ***** City School District and Alstom Inc.