SENIOR LEADERSHIP OVERVIEW:

Accomplished senior operations manager combining expansive national and global franchise development expertise at the corporate and field levels. Successful experience in P&L management of major divisional operations with proven success in operations planning & management, strategic sourcing,
strategy development, consolidations, risk management, due diligence and financial planning/analysis. Proven success in operating across multiple divisions, creating benchmarks & metrics and driving growth, process improvements, expense reductions and compliance.

Strategic Planning & Growth • Revenue/Market Growth & Profit
Improvement • Talent Development Risk Exposure Management • Key Account Management • Developing Domestic & Global Sales Channels Performance Re-Engineering • Valuations/Due Diligence • Contract Negotiations • Strategic Issues Management


PROFESSIONAL EXPERIENCE:

***** ***** INTERNATIONAL, Mokena, Illinois

Leading national provider of repair, protection and restoration services (leather, vinyl, plastic, carpeting) for commercial and residential automotive, recreational vehicle and furniture applications with domestic and international corporate-owned and franchise locations.

Vice President, Franchise Operations & Development, 11/2005 to Present

Report directly into President with full operational, budgetary and strategic steering responsibility for maintaining and developing an international franchise network comprised of 165 field operations. Planned and managed all areas of sales, public relations, marketing, advertising, media buying, contracting, buy/sell agreements, brand integrity audits, etc.

Summary of Accomplishments:

Key member of senior leadership team to plan, design and execute a successful enterprise-wide reorganization to return company to profitability after historical losses in 2004 and 2005.

Led aggressive, strategic sales, PR and marketing initiatives to revitalize a stagnant franchise sales program, as well as dwindling market share at the franchise level:

Launched a sales lead program for field operations yielding an average increase in revenue of 5% within 12 months;

Directed Search Engine Optimization program producing 51% increase in hits in two months;

Orchestrated new trade show strategy allowing penetration into new markets;

Designed and launched national PR program: secured publications in key outlets (Wall Street Journal, ***** Finance, Fidelity, Newsday Auto Rental News, Investors Business Daily);

Reorganized and led Marketing Committee, including establishing fund P&L statements, accountability and improved metrics.

Directed several strategic sourcing, cost control and purchasing programs to drive cost controls, while increasing brand penetration:

Negotiated contracts with two key advertising agencies reducing print ad costs by 5%;

Sourced new vendors and negotiated new national agreements (U-Save Car & Truck Rental, Access International, Advantage Rent a Car and multiple warranty companies).

Implemented compliance program reducing outstanding franchise reports and royalties 33%.

WHITE HEN PANTRY, INC. , Lombard, Illinois

Regional chain of more than 260 c-stores (mainly franchised).

Franchisee Business Development/Sales Consultant, 2/2005 to 11/2005

Accountable for the daily management, support and growth of a $20 million group of franchisees. Provided operational, sales, human resources and business development expertise and strategic steering to drive revenue at the franchise level. Managed corporate support operations (start up consulting, financial management, inventory, ordering, promotions, new product roll-outs, training, etc. ); monitored compliance to franchisee contracts.

Summary of Accomplishments:

Increased store profitability an average of 11% within nine months.

Led group-wide programming reducing shrink percentage by 9% group-wide.

Audited and directed exiting of three stores, including locating new top-performing franchisees.

CULLIGAN INTERNATIONAL, Northbrook, Illinois

Worldwide manufacturer of water conditioning & treatment equipment and bottled drinking water ($400, 00, 00-plus in sales volume).

Manager, Franchise Operations, 2003 to 2004

Held full oversight responsibility for legal actions, compliance and franchise authorization & renewals working with more than 600 franchisees. Partnered with internal/external legal counsel for auditing, negotiating and closing appointments and terminations, agreements and openings.

Summary of Accomplishments:

Reduced legal expenses by 75% through transitioning multiple legal processes in-house.

Recreated Franchise Agreement Renewal process, which allowed company to renew 20% of agreements in 2003 versus a 10% average in 2002.

Re-engineered Franchise Recruitment program adding 26 new operators in 18 months.

Modernized Franchise Policy Manual reducing risk exposure.

BUDGET GROUP, INC. , Lisle, Illinois

Parent company of Budget Rent-a-Car, Budget Rent-a-Truck and Ryder TRS with more than 2, 00 franchised locations and $54 million in annual royalty income.

General Manager, Central Illinois (Budget Rent-a-Car), 2001 to 2003

Held total operational, strategic steering and P&L responsibility for a key region. Planned, set strategy and oversaw/evaluated all operations, including consumer and commercial account sales, securing strategic business partnerships, business development, collections, customer service, loss prevention, auditing, compliance, etc.

Summary of Accomplishments:

Increased regional revenue by 30% through driving off-airport business.

Improved fleet utilization 10% through implementing automated revenue management system, which delivered competitor pricing in real time.

Launched staff accountability and incentive programs reducing fleet distribution expenses 90%.

Director, U. S. & Canadian Franchise Operations, 1998 to 2001

Full P&L and executive oversight for all franchise sales and operations in U. S. and Canada.

Summary of Accomplishments:

Directed an entire system analysis project and led divestiture of unprofitable units, which increased franchise sales income by $8 million.

Member, Board of Directors, Budget Canada: key member of team to develop and launch successful Canadian sales & marketing program producing a 24% increase in franchisee revenue.

Member of a senior strategic steering committee to successfully penetrate new Korean market.

Director, Licensee Development, 1996 to 1998

Manager, Licensee Development, 1994 to 1996

Partnered with franchise owners to develop corporate compliant business plans. Conducted operational audits and consulted owners in sales, marketing and operational turnaround.

Summary of Accomplishments:

Led multiple acquisition due diligence teams, facilitating company penetration in most major metropolitan markets.

EARLY CAREER:

City Manager (Seattle, Washington), 1994 to 1994

Parking Manager, 1993 to 1994

Distribution Manager, 1993 to 1993

Franchise/Properties & Facilities Manager, 1990 to 1993

Franchise Representative, 1987 to 1990

EDUCATION:

ILLINOIS STATE UNIVERSITY, Normal, Illinois

Bachelor of Science, Business Administration (Minor: Economics)

COMPUTERS:

Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), as well as several proprietary CRM, accounting and inventory management applications.