6288
Fishers, Indiana ***** Hotel Management

Hospitality Executive
A senior executive with a history of repeatedly delivering strong results for diverse properties presenting varied ***** Allisonville Road financial, operational, and service challenges. Demonstrated ability to achieve consistent operating margins, strong flow-through, RevPAR and EBITDA growth, and market leadership. Gained a reputation as a Customer Service guru in the industry. Developed comprehensive operations procedures and manuals to ensure consistency of service delivery. Ability to lead, coach and unite a team.




W. g. Grinders Carmel, Indiana 2010-Present
Director of Catering/Sales

Accomplishments:
• Developed strategic sales programs for new owner of sandwich shop
• Made targeted sales calls weekly to specific market segments and clients
• Maintained relationships with key decision makers on their catering program
• Handled correspondence to 40 new and existing accounts on weekly basis
• Personally delivered food to key accounts to maintain relationship
• Developed and executed (1200 catered meals) for Black Friday to Retail stores
• Helped new owner to double digit increase in sales revenues

J & B Outdoor, Inc. Fishers, Indiana *****
Owner/Partner

Accomplishments:
• Develop 38 outdoor advertising signs in the Midwest
• Responsible for site selection, zoning and sign regulations
• Handle correspondence and negotiations with land owners for
Completion of ground leases
• Work with city, state and local municipalities for sign permits

SIGNATURE INNS, INC. , Indianapolis, IN *****
Senior Vice President, Hotel Operations ( ***** )
Responsible for the overall management of hotel operations, including refurbishing, purchasing, sales, advertising, national reservations, marketing and budgeting. Coordinated the opening of 32 Signature Inns.

Accomplishments:
• Developed and implemented a monthly Quality Inspection Program for Regional Management Team.
• Help design, develop and implemented system-wide a Corporate Culture Program titled ‘Legendary Service’, a program designed to improve Guest services and addressed to all team members.
• Developed ‘Problem Solver’ Front Desk Procedures Manual that was adopted by the company nationwide
Member, Board of Directors
Performed oversight duties as a Board member and worked diligently to showcase the company and it’s hotel properties to potential purchaser. ( ***** )
• Performed oversight duties as a Board member and worked diligently to showcase the company and it’s hotel properties to potential purchaser

(Signature Inn Continued)
General Manager, Signature Inn, Indianapolis, IN ( ***** )
Responsible for developing, opening and managing the initial Signature Inn. Achieved 85% Occup. First Year.

Accomplishments:
• Helped write and coordinate the publication of the original eight-volume Signature Inn Operating Manuals, including job descriptions.
• Developed and implemented a customized 16-week General Manager’s Training Program.
• Developed and implemented a customized training program for Front Desk, Housekeeping and Maintenance.

RAMADA INN OF LAKE GEORGE, Lake George, NY *****
General Manager

Accomplishments:
• Controlled all invoices and payments during the construction phase, aggregating in excess of $2 Million.
• Assisted with the inspection of the completed work and performed all bookkeeping functions associated with the construction.
• Consulted in the design of the lobby, conference facilities, bar restaurant and all the offices.
• Prior to the opening, booked . 5 m in advance sales.
• Hired and trained all Hotel, restaurant and lounge personnel.
• Developed and implemented all operating procedures.

SIT’N BULL, THOUSAND ACRE RANCH RESORTS, Warrensburg, NY *****
General Manager

SHERATON MOTOR INN (Prime Motor Inns), Glens Falls, NY *****
General Manager

Accomplishments:
• Received the ‘Best Sales Development Award” for creating a VIP Sales Program, which was adopted by all Prime Motor Inns.
• Initial opening General Manager. Scored an outstanding 95% average inspection score from Sheraton corporate office for four years.
• Set up Preventative Maintenance Program that was used by all Prime Motor ***** CATION AND PROFESSIONAL ENHANCEMENT
Appalachian State University Boone, NC, 1971
BS, Business Administration

Board Positions/Professional Affiliations
2001 IUPUI ‘Spirit of Philanthropy’ Award’
Established a scholarship IUPUI’s School of Tourism, Conventions and Event Management
Funded the ‘Executive in the Classroom’ Program for Purdue University’s hospitality school
Member of Purdue University President’s Council
Participated with Habitat for Humanity 11 years, Chairperson for Annual Signature Inn Golf Classic
Former Board member Broadmoor Country Club
Charter member Fishers Optimist Club

CONTINUING EDUCATION
"What Matters Most" training class conducted by Franklin-Covey
Completed 10 week "Dynamics of Personal Goal Setting” class-Success Motivation Institute
Disney University-Disney Approach to Orientation
Graduated from Ramada Inn Management Training School
Best Western Owner's Orientation School
Various Zig Ziglar's Success Seminars
Various educational seminars: Hiring and Firing, Managing Multiple Demands, Wage and Salary Administration