Expert Profile
Bobbi has over twenty years of customer service, training and sales experience. Her career has included positions from Manager of Customer Relations, Sales Supervisor for an industry leading Mortgage Company, to Senior Manager for a world leading support and Customer Relations Management (CRM) company. She is also a certified instructor for several leading organizations that provide training and consulting for best business practices and high customer service essentials.
Contractual Consulting Services for Kaiser Permanete
Contractual Consulting/Training Services for Sun Trust Banks; Customer Service Training for Blue Cross/Blue Shield; Customer Service Sales Training for Avaya Communications
Judson University
Radiological Technology Academy
ASTD
Consulting Services since 2003.
Successful delivery to thousands of call center representatives to cross sell and increase customer service.