Transforming strategic goals into daily practices.
Highly accomplished Operations and Logistics Executive with a successful track record of increasing productivity and reducing operating costs by establishing operational excellence.
• Experienced leader in both start ups and turnarounds; many achieving targeted profitability well ahead of schedule.
• Formal process analysis structures and performance metrics
• Implementing employee development programs
• Managing technology design and implementation teams
• Streamlining business processes
• Experienced in ‘Service Center’ design and implementation as well as component outsourcing
• Expert in synchronizing internal levels of performance with customer service level agreements, driving staff accountability and improving customer relations.
• Equally competent in labor relations and collective bargaining with major labor unions.
• Contract ‘owner’ from RFI to award for numerous multi-million dollar projects inclusive of technology investments, operating infrastructure development and major capital equipment acquisitions.
NOW Solutions Inc.
Vice President of Operations
California Maritime Academy
Marine Transportation - Computer Sciences