RELEVANT SKILLS

Training Experience:
Software Training Train the Trainer Training New Hire Training
Soft Skills Training Product Training Technical Training
Technique Training Call Center Training Sales Training
Class/Lab Training Time Management Training Individual Training

Management Experience:
FairPoint - responsible for 10 Technical Consultants nationwide
Gtech - responsible for 22 Call Center personnel

PROFESSIONAL ATTRIBUTES

• Developed and facilitated first On Line Web based training program at ***** .
• Developed, documented and facilitated the technical training programs at ***** .
• Developed, documented and facilitated the sales training programs at ***** .
• Developed, documented and facilitated first two week National Customer Service training program at FairPoint Communications.
• Developed, documented and facilitated first one week National Sales Training program at FairPoint Communications.
• Developed, documented and facilitated first one week National Repair Answer Center (Help Desk) Training program at FairPoint Communications.
• Developed, documented and facilitated Call Center Training programs at Gtech that focused primarily on telemarketing and customer service skills.

CERTIFICATIONS

• "What Matters Most" - Franklin Covey, National Certification. Certified instructor of Franklin Covey's "What Matters Most" time management program.




AWARDS

• Corporate Training Team for 2000 - Hudson Valley Chapter of ASTD, Albany, NY. Part of six member training team that was recognized by the Hudson Valley Chapter of the ASTD for successful implementation and rollout of training programs for FairPoint Communications.

EMPLOYMENT

***** , Schenectady, NY
Technical Training Manager, 2002 - Current
Responsible for development, documentation and deployment of technical and sales training to our customers. Also, responsible for development, documentation and deployment of training on how to use our systems to our end users. Responsible for all aspects of the training department from development to implementation to budgeting.

FairPoint Communications, Inc. , Albany, NY
Training Consultant, *****
Responsible for development, documentation and facilitation of training programs for internal and external clients on a Regional and National basis.