Expert Profile
A Dartmouth College alumnus and accomplished musician and composer, with over 15 years of experience in the legal field, Colin has developed acumen in Corporate Governance, Risk, Compliance (GRC), E-Discovery, Records and Information Management, Litigation Readiness and Litigation Support. As a project manager, he has provided Counsel with Information Risk Management, Assessment, Strategy and Solution assistance in complex litigation matters including practice support at trials.
Colin is currently collaborating with technology and E-Discovery professionals to develop new proactive approaches and policies that enable counsel and their clients to resolve Information Governance challenges faced by corporations today. His intimate knowledge and experience specific to the legal, technological and internal operations of Fortune 1000 companies have enriched his expertise in:
•Assessing and navigating cost, risk and reward trade-offs in technology investments;
•Developing and using electronic information strategies, techniques, policies and solutions;
•Coordinating transparent and collaborative management of the E-Discovery process from end to end;
•Conducting gap analyses and risk assessments;
•Evaluating organizational environments, frameworks and operations;
•Assessing, creating and implementing solutions for high quality information Governance; and
•Building integrated GRC frameworks and the business cases to support them.
Converging overlaps between legal proceedings, Information Governance and integrated GRC inform Colin’s methodology in resolving complex organizational challenges. By effectively aligning interrelated business, legal and technology domains, he helps companies capitalize on risks and opportunities key to business performance and stability. Colin enjoys spending quality time with his wife Shauna, sand his two boys Eden and Caleb.
***** *****
Advisory - Information Risk Management Manager
The Paikea Group
Business Intelligence Unit
Mgt. Consulting Firm
KCC Class Action Settlement Adminstration
Senior Consultant
Dartmouth College 1993
Villanova Univ. Master Certificate Lean Six Sigma 2009
Villanova Univ. Business Intelligence 2012
OWOV (Board of Directors for One World One Voice)
OCEG Leadership Council (Open Compliance Ethics Group)
Ivy League Entrepreneurs Group
Lean Six Sigma, Quality Assurance, RIM, IRM, Information Governance (IG) and enhancement of Governance, Risk Management & Compliance capabilities driving achievement of Principled Performance(GRC)
• Deep understanding of Class Action Settlement Administration, Claims Processing and Operational Excellence
• Sharepoint Developer/Designer, customizing site development, designing workflows, creating structures, automating notifications, integrating lists, creating systems and accountability structures, building integrated frameworks that address GRC considerations.
• Consolidating policies, procedures, processes, information requests, assessments, reporting and removing unnecessary overlap, complexity and long cycle times that burden business units
• Re-engineering & converting paper/manual processes into integrated management systems embedding automated workflow streams / notifications / alerts / electronic approvals, etc.
• Designing Information Management and Information Governance Processes/Assessments/Solutions/Gap Analysis/Recommendations/Implementations and Project Plans/Policies/Procedures/Protocols/Training/ including but not limited to:
o Time and Billing
o Collections Policies, Systems, Guidelines and templates
o Quality Management System Documentation Policies
o Information Governance Policies
• Designing L&D resources, portals, tracking/monitoring/control systems and new user interface designs over the management of integrated processes and systems
• Analyzing costs of current approach to Information Governance (Risk, Compliance & Control)
• Identifying key IG and Information Management process areas for improvement in an organization, applying Lean Six Sigma's DMAIC methodology, developing and leading cross functional teams in such projects, and enhancing the quality of integration across people, process, information, communication and technology
• Conceptualizing, designing and building High Quality Information Ecosystems, Processes, Intranets and Information Governance Programs
• Exploring, discovering and understanding client goals, objectives, current culture, leadership style and desired future state capability maturity model target(s)
o Assessing enterprise information ecosystems, including people, processes, information, technology, enterprise architecture, organizational design, communication/knowledge sharing/business intelligence/data analytics
o Interviewing key stakeholders, identifying prospective internal transformational leaders and evangelists
o Analyzing and facilitating alignment on strategic priorities and risks including gap analysis of Current State vs. Desired Future State
o Preparing recommendations, identifying low hanging fruit and creating strategic pilot projects for quick wins and program momentum
o Designing Information Governance vision, strategy, architecture, implementation plan and approach (depending on scope, team, resources, etc.)
o Drafting communication plans/strategy/tactics/culture, coordinating collaboration, developing cross functional teams, aligning stakeholder groups, developing curricula, delivering training and experiential learning, designing/building/testing & deploying internal intranet portals, etc.
Intangibles
• Improve workflow and process designs with reduction of variance and integration of Lean Six Sigma and Quality Assurance principles
• Enhance process capabilities and reduce burden on resources through embedding and synchronizing governance, risk management and compliance activities and considerations into mainline processes
• Developing integrated solutions and facilitating collaboration, organizational change and enhanced communication across stakeholder groups
• Process Improvement Program development
• Website/intranet design, development, testing, maintenance, management, improvements, setting controls and customization's
Exemplar Project
Proficient in use of Sharepoint for business process re-engineering, project management, workflow automation and system integration. Developed user help manuals with illustrations and facilitated training on user interface, new functionality and refined workforce practices. Involved heightened awareness of cultural dynamics across People, Processes, Information, Communication and Technology. Ran user acceptance testing and launched modules into production environment as a multi-phased roll out. Created business case, won sponsorship and introduced new paradigms for performance and cultural transformation within the organization.
Developed cross departmental intranet dashboard portal - Gathered requirements from various departments via assigned SMEs. Drove the user interface design, layout, integration, data migration, building, testing, deployment, upgrades, enhancements to functionality, setup of multiple testing environments, training of staff, creation of online training portal, and actual programming in SharePoint Designer to customize interface experiences for various stakeholder groups. Re-engineered and integrated multiple processes enabling synchronization and shared intelligence in real time across systems.
Socialized and shepherded the entire effort in order to win independent internal stakeholders' approvals and maintain momentum post implementation. The system also provided visibility and reporting on user acceptance, compliance, utilization, errors, accountability, etc.. This Intranet Portal incorporated the following components under a unified framework integrating GRC capabilities to enable achievement of a more principle based approach to operational excellence:
o User centered interfaces customized to specific stakeholder groups
o Print Production Management System (End to End system used to manage an internal shared services department supporting multiple stakeholder groups with submission of dynamic job types incorporating multi user updates and authorizations, reporting and automated workflows based on actions of stakeholders in numerous other departments across a network of offices).
o Document Management System (End to End system used for the management, tracking, archiving, search and disposition of documents)
o Issue Management System (Automated and manual system tracking, managing, monitoring, reporting, notifying and escalating issues captured across numerous processes and systems integrated into a unified portal)
o Dates Management System (Primarily used to track key dates in the management of custom workflows)
o Data Team Management System (End to End system supporting the submission, processing, management, verification, validation, authorization, assignment of accountability, etc. over data, scrubbing, processing, deduping, normalizing and reconfiguring)
o Case Profile Management Module (system used to capture, verify and validate case specific intelligence)
o Learning and Development Portal (system used to track learning and development progress over key competencies for various staff roles)
o Process Improvement Portal (system used to identify prospective improvement projects with project charters, authorizations, notifications, etc.)
o Project Management Framework (system used for managing projects, teams, tasks, communication and accountability)