Almost 20 years experience managing teams in credit, collections, accounts receivable, customer service and insurance, growing market share and effectively managing risk.

Positions include:

Credit Manager (2 years) - software development organization.

Director of Credit & Collections (7 years) - transportation leasing organization specializing the in the foodservice, logistics, and trucking industries.

Credit Officer (11 years) - leasing industry

Collections Manager (11 years) - leasing industry

Debt Recovery Specialist (11 years) - leasing industry
Results include:

• Aging results consistently met the goals and objectives of all
organizations:

- Delinquency percentage at or below 3% of receivable
balance over $2B, in the financial services industry.
- Average DSO of 35 days, in high-risk transportation
industry.

• Implementation of AR system module that reduced DSO by 15 days
and delinquency by 17%.

• Mitigation of Losses. Maintained losses incurred within 5% of
revenues and in line with reserves.

• Developed and implemented an incentive program to recognize “star
performers” who met monthly goals.

• Implemented a Corporate “core” collection function, which resulted in
a 20% improvement in aging results.

Areas of Expertise

• Strategic Planning and Execution
• Customer Retention
• Receivables Management and Control
• Project Management
• Risk Management
• Process Development and Improvement
• Talent Retention and Motivation
• Systems Conversion and Implementation

Recognized For:

● Achieving Results
● Leadership
● Team Building and Motivating
● Mentoring
● Poise under Pressure
● Problem-Solving
● Portfolio Analysis and Reporting