• Dynamic , creative proactive with a VISION for Value Additions Priorities and KRA s with Operational responsibity,hands on experience ,self motivated and energetic, knowledgeable and resourceful Hotel General Manager with great experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues

Dynamic, creative and proactive with a strength and vision for priorities and KRA‘s. With balance sheet and profit and loss responsibility, hands on experience, self motivated and energetic, coordinated the operations and finance functions, created business plans, cost reduction emphasis, achieved Significant Team Building success, Change Management strategies, Computerization and ERP conversions whilst managing the owners and shareholders interest. Knowledgeable and resourceful manager with great experience in consistently delivering results that contribute to the mission and overall success of the Company, by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.


ACHIEVEMENTS:

o Broad Hands on leader on Managing the operations of a wide spectrum of global hotel chains and Groups as General manager

• Achieved uncommon results in the areas Of front office food and beverage –with innovative sales and marketing strategies , by initiating food festivals ,food carnivals and exhibitions ,food cost control menu planning ,banquet cuisine ,cock tails and mock tails new year and Christmas Diwali functions

• To manage all activities of the property including employees, maintenance, sales, and profit/loss controls.
• Set goals, motivate/ discipline employees; perform labor expense control, control of general expenses and resolve guest related issues in accordance with the company goals.
• Coordinate, direct and manage the hotel operation to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.
• Direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).
• Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.
• Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
• M I S reporting system ---created operational management, Top management reporting system from the
Have worked in two projects ---at villa group –IFC project of world bank and Silver Springs hotel at Uganda
EAST AFRICAN DEVELOPMENT BANK
PROFESSIONAL EXPERIENCE

PRESENTLY WORKING AT ST LUCIA ISLAND CARRIBEAN COCONUT BAY BEACH RESORT AS DIRECTOR
Projects , Finance, Operations, Engineering , Tours and travel desk Adminstration sales and marketing , bank funding ,Public relations and government Liaisoning ,
Taxation ,

Previous Position worked at The ROYAL BEACH RESORT –Zanzibar –Tanzania
As General Manager –Coordinatded the operation ,Finance and Adminsitration
120 rooms –constributed on the hotel Opening , setting up system and SOPS
Sales and marketing ,Finance Accomodations ,food and beverage,Human resources
Engineering

April 2007 to 2009, Windsor Plaza Hotel, Ho Chi Minh – General Manager
404 rooms- restaurants, cafe central coffee shop, Nanh Dinh - Chinese, Top of the town -continental and Vietnamese mix- Viet de Latin Bar, kids crèche, Disco (karaoke), health club, fitness centre, shopping complex , ball room (1000 guest capacity), four conference rooms, business centre, executive lounge, out door restaurants cafe central, Amigo-grill and Gardenstadt (German Restaurant), An Dong shopping complex . Expatriates and local Vietnamese associates are employed. http://www.hotel-windsorplaza.com.


December 2005 to March 2007 - Swiss Inn Plaza hotel Kuwait – FINANCE ,FRONT OFFICE AND ADMINISTRATION /Dy GM
166 rooms with wireless computer facilities on two floors, three restaurants: Al Dallah, Shouk, Spanish; coffee Bar, franchise restaurant, out door catering, take away, ballroom (500 guest capacity with dividers), sauna, Jacuzzi, gymnasium, Al Muthanna shopping complex in the centre of the city. http://www.swissinnkuwait.com.


September 2003 to November 2005 - Inter Continental Hotel, Kabul, Afghanistan – /Deputy General Manager
205 Rooms, banquet hall (700 guest capacity), lawns for cocktail parties, tennis courts, Talk of the
Town (high tea and snacks), health club, Spa, snow sports, two restaurants; Bamiyan, Continental/
Afghani cuisine and Buchara, serving Lebanese food. http://www.intercontinentalkabul.com/.

Job profile for the above hotels worked (2003 to present):
To manage operations Front office , house keeping , food and beverage , sales and marketing ,finance , Human resources , Engineering
To introduce and implement a uniform system of accounts. To organize the accounting functions, computerize all accounts, calculate the profit/loss and balance sheet of the company. To introduce controls and systems to manage cash flows/banking. Provide a management reporting system, night audit, daily revenue, food cost engineering, cost reports, budget and variance reports, fixed asset register and monthly management analysis (including profitability index and break even sales). Implemented computerization ERP, point of sales, front end and back office integrated/interface systems:
1 MICROS AND FIDELIO
2 Xn.POS.protel and Sun systems EAM check system,
3 Intap, Infront, Inmat, Inact pay roll
4 Prologic back office and front office
5 TALLY
6 Micro soft Applications
7 RDP,ABACUS,DATA PRO, ADACO


November 1999 to August 2003, Le Meridian Hotel, Chennai, India – Controller
Responsible for the entire financial control and opening of this five star deluxe property. Foreign Exchange, License Regulation & Management of the hotel opening. MIS- Uniform System of Accounting, MICROS FIDELIO and PMS. Enforcement of agreement clauses of owning and operating company.



July 1996 to October 1999 Villa Shipping and Trading, Republic of Maldives – General Manager/ (Villa Hotels)—PROJECTS
Headed this project for a World Bank project which was financed by the IFC. In 1999 the project was valued at 45 million dollars. Project conception Marketing Strategies/Franchising/Leasing and project management. The preparation of project reports, feasibility reports and MIS to the International Finance Corporation. AGPAC, hands on experience in all modules, CAD, Microsoft Project, PERT, CPM, Zero based budgeting to allocate resources, analyzing budgetary variances.
Computer packages include: AGPAC, Micros Fidelio. Oversaw soft opening.


March 1995 to June 1996 – Management International Limited, Kampala, Uganda East Africa, General Manager
Managing the Silver Spring Hotel, Tropical and Oasis Restaurant, computers, real estates, construction, foreign exchange bureau, travel agencies, negotiated Loans with East African Bank, Barclays Bank and Chartered Bank. Managed operations marketing, projects finance administration,
Computer solutions: DACEASY/Accounts Master.


January 1993 to February 1995 - GULF GATE Hotel Bahrain Middle East - Manager
Manager responsible for sales and marketing, front office management, finance administration, creation of Management Information System, cost control and cost reduction. HRM Counseling of Employees.
April 1991 to December 1993, Qantas Airlines, Chennai, Regional Manager
Yield commission fare construction, ticketing point mileage, ticket stock interlining arrangement and pro-rata fare allocation. Also in charge of Qantas Airlines ticketing system and their Tally-Back office system.


May 1986 to March 1991, Aruna Sugars and Enterprises – General Manager
Coordinated the operations within finance and administration, materials, engineering and sales and marketing. Legal statutes payment of wages, bonus payments, gratuity Act, trade union settlements,
Provident fund, ESI, workman’s compensations, Income tax, catering establishment Act Safety Regulations, shops and establishment Act.

December 1974 TO December 1986, Taj Group of Hotels, Chennai – Senior Executive
Operations, FB, front office , engineering ,
Finance and project management for sales and marketing. Employee relations and welfare including salary and wages administration, front office management and engineering.


EDUCATION:

M.A. Economics Masters degree, 1974, University of Madras.
M.B.A Finance Master degree, 1981, Dept of Management studies University of Madras.
BGL 1988, Annamalai University
ACS Inter 1990, Institute of Company secretaries


PROFESSIONAL TRADE QUALIFICATIONS:

Diploma in Hotel Management, 1991
Diploma in Airlines Management, 1993
Diploma in Computer Applications, 1997
Hotel Computer Applications: Micros Fidelio, Prologic, INFRONT, Dot pos, Protel, PMS, IDS, SUN SYSTEM, TALLY, INACT.


LANGUAGES: INTERESTS:

English, Tamil, A little of Arabi, Swali, Dhivehi Hindi. Play tennis & cricket




Jaykumar is Dynamic and Creative .He is capable of adding value. He has a hands on operational experience ,self motivated and energetic, knowledgeable and resourceful Hotel General Manager.He is a good teamleader.” October 22, 2008
Len D'Costa , EX VP Corp HR , Taj Group of Hotels
managed jayakumar indirectly at Taj Group of Hotels