Expert Profile
Experienced Executive with proven skills in leading, guiding, and teaming with clients to achieve Enterprise Transformational Results by managing complex international and multi-site programs to provide clients realized benefits in excess of $1 Billion in new revenue, reduced expenses, and reduced risk profiles. Partner with client executive leadership to design and develop program goals, objectives, and value statements. Program management includes strategy development and implementation, business and process reengineering, performance management, process outsourcing / offshoring, change management, system development and implementation, and merger integration. Have successfully sold and implemented programs covering the financial, marketing, operations, organizational design, and performance management (balanced scorecard, activity based management, and operational metrics) ***** munication skills include board and senior management presentations, negotiations, team facilitation, and development/implementation of change management and communication plans. Possess strong staff development skills.
Worked for or consulted to:
New York Life
Campbell Soup
Lykes Brothers
Hewlett-Packard
General Electric
Syntel, Inc
Price Waterhouse
Ernst and Young
State Farm
Syncrude
Dow/Exxon joint venture
Wells Fargo
Bank of America
CSX
MBA-Darden School of Business, Operations Concentration-*****
BSBA-Accounting/Finance-Washington University in St. Louis-*****
Redesigned the following processes:
Safe Work Permits
Order to Cash
Dealer Finance
Manufacturing Planning
Maintenance Planning and Execution
Credit Servicing for Mortgage, Credit Card, Retail, Commercial Loans
Call Centers
Implemented Performance Mangement for;
Customer Experience
Operational Risk Management
Learning and Development
Merger Integration Programs
Policyholder Services
Information Technology
Marketing
Led program that offshored back office functions (accounting, marketing, solution development)
Developed white paper entitled “Activity Based Costing for Process Industries”
Developed white paper entitled “Evaluating Senior Managers in a Matrix Environment”
Presented white paper entitled ‘Managing Risk During Merger Integration”
Developed white paper entitled “Managing IT During Merger Activities”
Prepared article for publication entitled “Customer Integration Strategies”