Over 10 years of Management and hands-on practical experience in Telephony, Project Management, IT, and Nortel large systems. Avaya and various key systems. Operating systems: DOS, 2000, XP, ISTA and 7. Applications: complete office suite up to10. Hardware: Toshiba, Dell, Hewlett Packard, Compaq. Manage 1st and 2nd level helpdesk support including call centers in a 24x7 technical environment.