- System Operations Center relocation expertise
- Oversight and direct responsibility for the integrity of the daily operating schedule
- Plan initiatives that support growth vision
- Develop and maintain charter relationships and oversight of all non-scheduled charters and ad-hoc flying
- Liaise with Federal Aviation Administration (FAA) and all regulatory departments
- Create strategic working relationships with General Managers from the main operating hubs
- Collaborate regularly with Inflight and Flight Operations management teams regarding operational initiatives
- Managed a $25 million operational budget
- Managed a management team of 5 as well as 40 indirect reports
- Responsible for achieving corporate goals through strategy development and execution
- Strong cross departmental relationships with all of the operating departments as well as the commercial side of the business
- Worked closely with the commercial team on the overall P&L management
- Responsible for the management of the airlines operational resources to ensure maximum operational performance as measured by Key Performance Indicators
- Saved more than $2 million by driving efficiencies within System Operations
- Worked with the other Directors with System Operations on a shared strategy to accomplish a shared departmental vision
- Fluent in using Net Promoter Scores (NPS) to measure customer experience metrics
- Used NPS to measure internal Crewmember metrics
- Managed and hosted weekly operational briefing for more than 40 corporate executives including the CEO, CFO, CCO, COO, CPO and CIO