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Expert Profile

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Expert in Company Management, Analysis and Business Development, Alliances, Channels and Special Projects in the Call/Contact Center, CTI, CRM, and BPO sectors, with more than 25 experience years, in Consultancy, Banking, Insurance, Telemarketing, Outsourcing, Telecommunications, PTTs (Telco Operators), Utilities, Industry, Government and Universities areas.

 
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VP of Sales at Callzilla LLC and Owner of ********** *****, SL

Business Development Director, and Adjunct to Managing Director at Syscom, SL

Graduate in Mathematical Sciences by the Madrid Complutense University - Specialist in Computer Science.
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ADDITIONAL EDUCATION
Courses and Seminars about Computers, Operative Systems, Telephony, Call Center, Voice and Data Integration, CRM, Multiservice Data Networking, Finances so as not to Financial, Strategy in Technical of Sales focussed to the Decision Committees and Top Managing Directors, Communications with the Media, and Internet Business Development . Course locations are Spain, USA, UK, Switzerland, Holland, France, Hungary, and Canada.

Expert in AEECCC (Asociacion Española de Expertos en Centros de Contacto con Clientes - Customer Contact Center Spanish Experts Association).
Awards: 'All Star Team 1996 Sales Support Nomination at AT&T', 'Achiever 1996 at AT&T', 'Achiver 2002 at Avaya', and other loyal service reconigtion awards.

•To sale and execute Business and Technology Consulting Services in Call/Contact Center and TeleCare environments, building one specific TeleCare Solution focused to the Senior Citizens Assistance sector, analyzing the business opportunity, solution definition, deliverables generation, and negotiating and controlling with integrators and product providers that they are complaint with the final solution.
•To research appropriate solutions, getting in-depth product and manufactures information, establishing and developing strategic collaboration plans.
•To ananlyse customer needs and requirements, recommending the appropriate solutions, getting in-depth product and CTI Integration, establishing and developing strategic collaboration with others Consulting Firms.

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