Highly skilled solutions architect specialized in business analysis, customization and integration of ***** and Siebel. Over 20 years of experience delivering large-scale software applications and products.
Work Experience: *****
Senior ***** Consultant for Abbott Nutrition, Columbus, OH, 12/2010-Present
Integrated a ***** instance with a marketing database known as TargetBase
Created a SOA orchestration layer using Apex classes to enable integration using a TargetBase web-service
Built multiple Visual-Force pages to perform “search” and “add/modify” transactions on the marketing data in TargetBase.
Senior ***** Consultant for ***** , Westford, MA, 08/ ***** /2010
Customized a ***** sales cloud instance for IBM’s Lotuslive and Cloud Computing products.
Integrated an existing instance of ***** with a new instance using email receiver which processed leads coming as emails from the existing SFDC instance.
Senior ***** Consultant for AVON, Rye, NY 03/ ***** /2010
Worked on the international rollout of a reporting application built on the ***** platform.
Reporting application was 100% custom application with features to handle both multi-language and multi-currency requirements.
Solutions Architect for Putnam Investments, Andover, MA 09/ ***** /2010
Implemented ***** for the Defined Contribution business area of Putnam Investments.
Architected real-time integration of a Siebel CRM used in other business areas and ***** for the Defined Contribution unit of Putnam. ***** integration, for Software AG, Reston, VA 06/2009 –08/2009
Integrated campaigns and leads in ***** with Single-Sign-on based web portal using the Tamino XML database
Built and exposed a ***** platform based Apex class to be used by ***** based c# code.

Solutions Architect for ULLICO ***** , Silver-Spring, MD 02/2009 –06/2009
Configured ***** screens for Ullico, a labor union benefit fund investment company, to customize and deploy ***** for their investment department
Developed triggers, Apex classes, and custom Visual-Force UI pages
Was involved in data cleansing and loading of data from existing CRM application.
Solutions Architect of ***** application for DigitalMobile, Auckland, New Zealand 01/2007 – 01/2009
Performed business analysis and customized screens and objects of a ***** instance for Digitalmobile, a large Vodaphone mobile phone dealer.
Developed an integration solution to integrate ***** with clickPOS, their point-of-sales system, to synchronize product and pricing information of the two applications.
Involved in the development of a web portal, www. mobiz. co. nz, to manage mobile phones that were integrated with ***** . This portal was developed using PhP/MySql and the SFD PhP Toolkit.
Solutions Architect of ***** Application for Telecom New Zealand International (TNZI), Wellington, New Zealand 01/2007 – 01/2008
Was instrumental in the selection of ***** platform as the SFA/CRM tool.
Performed a business analysis of the sales process including forecasting and compensation to perform customization of screens and objects of ***** for TNZI’s sales department.
Designed and developed UI for custom forecasting module using S-Controls.
Performed data analysis for migration of data from legacy applications to ***** , and also developed reports.
Analysis , Design and development of Blood Drive Management (CRM) solution for American Red-Cross using Siebel Sales for American Red Cross in Falls Church, VA 07/2006 – 12/2007
Performed requirement analysis and developed and interface between Siebel Sales and a custom JBOSS portal for corporate sponsors of the American Red Cross to manage their blood donation campaigns.
Designed and developed web-services to enable self-service portal to perform Siebel query and upsert functions.
Defining SOA based architecture for Future Method Of Operations (FMO) imitative for Telecom New Zealand International (TNZI), Wellington, NZ 06/2006 – 07/2006
Developed a component based architecture (SOA) for the automation of all of TNZI’s business functions after doing extensive analysis of business requirements, including Sales and Marketing, Operations, Billing, and Finance areas. It was part of a scoping exercise of FMO to assist TNZI in obtaining budget approval to revamp existing IT infrastructure necessary for TNZI to increase revenue and reduce operating costs.
CRM Experience
Analysis, Design and development of integration between Siebel and Peregrine call centers using J2EE/JMS messaging on IBM web-sphere platform for Information Resources department of Marriott International Headquarters in Bethesda, MD 04/2004 – 05/2006
Performed business analysis, architecture design and development of an interface between Siebel Call Center at Marriott and Peregrine call center in Unisys using IBM Websphere.
The interface was necessary to keep both the call centers above in-sync by enabling guaranteed delivery of XML information using JMS messaging.
Design and development of workflow processes for Information Resources department of Marriott International Headquarters in Bethesda, MD 10/2003 – 03/2004
Developed workflow processes like ID creation, employment termination and circuit upgrade. Work involved design and development of business processes and user interface screens using web based eScripts.
Developed servlets interface using Siebel Java Data Beans on IBM websphere, appserver. Servlets provided Siebel information to external applications.
Developed an interface between Siebel and Peregrine call center in Unisys using Websphere and MQ Series for exchange of data in a guaranteed way.
Business Analysis , customization and integration of Siebel for US Post/Unisys 3/2003 – 10/2003
Performed architecture, design and development of a XML based integration component using C++ and Siebel Workflow to enable Siebel Call center application to send and receive information from complex external systems like Address Management System, Postal Rates Engine and Postal tracking and confirm ***** munication with each of the above systems used APIs, Http transport, and DB2 database and windows socket ***** plex requirements had to be extracted from the codes of an existing system. Siebel Workflow was used extensively to interface with external systems.
EAI Product development. 5/2002 – 3/2003
Lead Software Engineer at Mercator Software responsible for the architecture, design and development of SAP, SIEBEL, ORACLE and Peoplesoft connectors for the middleware core products - Integration Broker and Business Process Integrator. Connector development involved programming in C++ using Siebel COM Data Control and Java using JNI to connect to Siebel. Siebel connector development also involved interface with Siebel Workflow and Business Services. SAP connector consists of IDOC, BAPI, BDC and BW components. Developed a Java-based secure FTP adapter using sockets and SSL .
Worked on a prototype to expose Java based ERP/CRP connectors as web services on TOMCAT J2EE server. The prototype used XML/XSL and JSP for user interface.

Design and development of Message -based Middleware product for Enterprise Application Integration (EAI) . 6/2000 – 4/2002
Worked as Adaptor Development Manager of a messaging based middleware product “sagavista”. The EAI product was developed on J2EE platform using Java messaging (JMS). Adaptors created JMS messages based on events in the source application and performed transactions in the target application after receiving a JMS message.
Responsibilities included design and development of WebLogic, IBM WebSphere, MQ Series, SAP, Siebel, Peoplesoft , ORACLE and RDBMS connectors.

Business Process Management & Software Development:

Application Manager at ANSTEC Technologies ***** 5/ ***** /2000
Managed and designed a large Java/Web-based Health Insurance exception distribution management application for Blue Cross BlueShield of Alabama. Application was developed using a C++/DCOM document management framework for distribution of health insurance claims.
Responsibilities included designing workflow maps using META tool after conducting client interviews, designing all the Java applet based front-end components and database related backend components of the application and the managing the development of the components and delivery at the client site.

Project Manager at ANSTEC Technologies ***** for AT&T and Department Of Labor 4/ ***** /1999
Managed design and led development of CreATIve - a "glue code" document-imaging, archiving, and retrieval system based on a three-tier architecture.
Responsible for customization of above glue code for claim-processing application for DOL and document archival system for AT&T.

Senior Consultant for Plexus Banctec, ***** at John Hancock Mutual Life Insurance, Boston, MA 10/ ***** /1998
Assisted in the design and development of a rule-based middleware workflow component for retail insurance application.


Senior Consultant/Project Manager at HCL Europe, Ltd 8/ ***** /1997
Responsible for requirement collection, design and development of document scanning, storage and retrieval application for GlaxoWellcome R&D ( UK).
Performed hardware and software installation for optical jukebox storage systems and high-speed scanners.
As Assistant Project Manager at Lloyds Bank Card Services, (UK) , performed design and development of optical management, Unix administration, COLD and workflow administration modules for credit card transaction processing application.

Principal Designer / Team Lead at Far East Computers Pvt. , Ltd (Singapore) 9/ ***** /1995
Designed and developed a document management and workflow application for IRAS Singapore. The project was completed in 3 years with ISO 9000 certification.
This application had two components. First component enabled scanning and intelligent recognition of all tax forms and sent data to a mainframe application and the second, routed exceptions from the mainframe based on a predefined workflow map to tax officers for processing.
Responsibilities included –
1) designing tax-forms for character recognition,
2) defining workflow maps and routing rules based on interviews with tax managers and officers and
3) designing front-end components like Inbox and the back-end components like rule-engine and mainframe data uplink.

Team Leader and Analyst/Programmer at TATA Consultancy Services (in India and Germany) 9/ ***** /1992
Project Leader, Infrastructure Leasing and Finance(IL&FS), Bombay, India - responsible for user requirement collection and design of stock exchange index monitoring system.
As Team Member/Module Leader at ICICI, (India) developed ORACLE-based loan appraisal system. Subsequently designed foreign currency module of the above system.
As Team Member at IBM's German Application Development Lab (Germany) participated in the development of 'C' APIs for a network file manager on OS/2.


Training:
Sales ***** Administration 4 day
March 2007
Siebel 7. 7 EAI - 5 day
December 2004
IBM Web Sphere portal development – 3 Day
December 2004

Technical Skills:
Skill Name
Last Used
Experience
Apex/Visual Force
Currently Used
4 years
PHp/mYsQL
Currently Used
4 years
J2EE (EAI based) (WebSphere/WebLogic/Tomcat))
***** years
Siebel (Workflow, EAI, e-Scripts, Smartscripts), SAP (IDOC, API BDC, BW)
***** years
Java/jsp
Currently using
5 years
TCP/IP, Socket, SSL
***** years
C++, COM, DCOM
***** years
Database design (ORACLE, SQL Server, Informix)
Currently used
5 years
Business Process Management, Workflow Design and Development
Currently used
7 years

Education:
Associate Degree (Post Graduate Diploma in Computer Management), University of Bombay, India-Bombay, 1987
Bachelor of Engineering (Electronics and Power) Visvesvaraya Regional College of Engineering, Nagpur (Maharashtra), India, 1984