***** ***** Services, LLC 2001 – Present
President
Corporate consultant and ***** writer specializing in training and development services, onsite equipment operator training, qualty, customer relations and ***** publications.
Accomplishments
• Developed successful onsite sales and operator training presentations for industrial equipment manufacturers in U.S. and overseas operations.
• Developed and conducted highly rated classroom training for a robotic paint removal system at Drydocks World, Dubai.
• Author of high quality assembly, operating and service manuals for boat, aircraft and industrial equipment manufacturers.

Air Burners, LLC 2005 – 2008
Sales Engineer
Sales and production engineer for this manufacturer o***** used primarily in the construction industry,*****itary installations, government operations, municipal landfills, and equipment rental operations. Responsibilities included new equipment sales, dealer development, ***** and advertising publications, manager of fiberglass fabrications and new product development.
• Developed new markets to increase sales and expand the dealer network
• Developed onsite operator training program used by the outside sales team
• Developed highly rated training program used to train sales and service personnel in the dealer network
• Successfully designed operating sites and trained operators in sensitive operations for the U.S. Navy at Guantanamo Bay, Cuba, the Environmental Protection Agency in New Orleans, LA and Chevron Corporation in Angola, Africa

Salt Shaker Marine 2001 – 2005
Director of Operations and Production Engineer
Managed production operations, including fiberglass lamination, aluminum fabrications, and assembly for this custom boat manufacturer. Other responsibilities included customer service, purchasing, and implementing Six Sigma manufacturing mythology and quality assurance. Also responsible for setting up major boat shows, coordinating magazine boat tests, and providing sales support at all major sales events.
• Developed employee training program and introduced Six Sigma mythology that significantly improved production operations and quality
• Developed Six Sigma tracking tools in Excel to generate reports to monitor production efficiency and quality.
• Increased productivity by 20% and reduced warranty expense by 50%

Pursuit Fishing Boats 1991 – 2001
Director, Customer Relations and Quality Assurance
Managed customer relations, warranty administration and quality operations for this high profile production boat manufacturer. Designed and managed the quality assurance process to enhance a lean manufacturing and Six Sigma quality environment. Other responsibilities included employee training, product liability mitigation, investigating component defects, and accident investigation.
Accomplishments
• Developed tracking tools for Six Sigma quality process, dramatically improving production flow and product quality.
• Developed innovative employee training programs utilizing green belt quality technicians to train new employees in classroom and hands on training environments
• Reduced warranty expense by over 15%
• Founded Pursuit ***** University, an intensive, highly rated, factory school designed to train key dealer personnel and service technicians, significantly improving factory/dealer relations, dealer product knowledge and customer satisfaction.

Oakland Community College - Business Administration
Indian River State College - Business

American Boat and Yacht Council

Dealer Service Development and Training - Employee Development Programs - Equipment Operator Training - Light Aircraft Assembly and Operation Manuals - Service Bulletins - Boat Owner's Manuals - Quality Assurance and Customer Relations Coaching and Mentoring - Overseas Training and Development Programs - Industrial Equipment Manuals-Manuals on Video-Specialized Equipment Manuals-Part Manual Publishing-Online Part Book Publishing