Commercial Operations Management:
• Customer Relationship Management Systems (Veeva, 60Vantage, alesforce. com),
Business Intelligence Systems (ATS) and Data Warehousing
• Sales Analysis
• Proficient in the use of syndicated data from vendors such as IMS.

In the area of Commercial Support I have:
• Set up selection criteria for choosing new CRM (Veeva), BI (ATS) and SFA systems and tools. This included evaluating hardware (iPads), software and longevity of a system.
• Project coordinator for the development of an integrated information system (data warehouse) that enabled the measurement of sales results and ROI at individual, district, regional and national levels.
• Developed the Commercial Supply Chain and coordinated the state manufacturers licensing procedure.
• Implemented an Aggregate Spend program
• Liaison between internal departments to ensure all business endpoints were addressed and met.
• Project leader for the development of the process/design/improvement of a Medical Educational Grants program, including all aspects of corporate compliance with ACCME and OIG regulations
• Responsible for all issues surrounding compliance with the Prescription Drug Marketing Act including physician signature verification, variance reporting and contact with the FDA.
• Negotiated contract terms and conditions with various ***** anizational:
• Federal Regulation Compliance (PDMA, Aggregate Spend, PhRMA)
• Budget Planning/Preparation




Development/Administration:
• Strategic/Tactical Planning
• Policy/Procedure Development
• Project Planning
• Incentive Compensation Development
• Fleet Administration

Business Relations:
• Vendor Management
• Contract Negotiations

Incentive Programs:
• Developed, maintained and administered an incentive compensation program for all levels of the sales force.
• Redesigned the IC Plan to fit closer to corporate philosophies and goals.

Sales Management Experience:
• Member of initial management team responsible for developing policies and procedures for a start-up sales force
• Hired, trained and developed numerous Sales Teams.

Managing Department Budgets:
• Developed, monitored and managed field and internal Sales Department budgets. This included the expenses for and monitoring of:
• Fleet Administration
• Speakers' Programs
• Grants Administration
• Travel & Entertainment