Expert Profile
Senior Program/Project Manager with 25+ years experience in leading cross-functional teams on multiple, concurrent IT projects in fast-paced environments. Expert hands-on application of Agile, Waterfall. PMBoK and CMMI methodologies during every phase of the System Development Life Cycle (SDLC). Specialize in PMO setup and management, process improvement, Quality Assurance IT portfolio management, COTS implementations and Risk Management. Proven ability to successfully analyze critical business requirements, identify deficiencies and potential business opportunities and develop innovative, cost-effective solutions for enhancing competitiveness, increasing revenue, and improving customer service offerings.
***** ***** ***** - PROJECT MANAGER
Built and launched a professional, consulting website to 200 search engines
• Established corporate branding for a unique software development methodology as their USP and banner
• Established definitive corporate footprint via a holistic project approach to prevent IT project failures.
• Established offshore business partnership which resulted in expansion of company’s market share by 25%
Collaborated with Keane, HCS Systems and EarthSoft Inc to provide input and direction for a Proposal for a Data Repository System for DENR’s Ground Water division.
• Enabled EarthSoft to win the bid by furnishing a winning project structure and effective selling points
Recalled by DENR as a preferred consultant to reign-in and deliver the Data Warehousing project and interface a COTS Collections package with the data warehouse to accelerate the collection of fines and penalties.
• Restructured the project and consolidated tasks and responsibilities via an efficient project plan.
• Successfully met the mandated project delivery date, which coincided with the election year.
• Replaced the manual reporting process with Business Objects reports for year-end Legislative Reports.
Mentored DENR staff to obtain project management certification as mandated by the office of the NC State CIO.
Directed vendor to deliver DENR’s high-profile Parks Reservations System on time and within prescribed budget.
Engaged to re-organize, refurbish and mobilize DENR’s PMO
• Created an extensive Project Management methodology based on PMI’s PMBoK framework and Agile.
• Delivered detailed MS-project templates for small, medium and large projects, SDLC Deliverables templates & Cost/Benefit spreadsheets for different project types.
HCS SYSTEMS LLC - 2 YEARS. PROJECT MANAGER
Executed a CMMI Level 3 certification process for the NC State Treasurer’s Office with respect to a Retirement System implementation managed by Bearing Point. Certified project to be a CMMI Level 3 operation after Bearing Point implemented the recommended changes based on industry best practice.
Recalled by the NC State Treasurer’s Office to manage a Debt Management project to revamp their Bonds Issuance process.
• Developed Cost/Benefit estimates and an Implementation Plan to enable Stakeholders to replace complex spreadsheets with heavy-duty, industry-standard software to better manage workflows and worker hours.
• Documented existing and future Business Processes to source suitable software.
• Performed QA Review of existing It environment and recommended changes and enhancements to existing platform.
GLAXOSMITHKLINE - 2 YEARS. PROJECT MANAGER
Managed and coordinated the migration of the SAP MERPS system (from a Sun/Solaris/UNIX/Oracle platform to an IBM/S390/zOS/AIX/DB2 platform).
• Ensured timely delivery of project artifacts by IBM’s technical teams.
• Coordinated Change Management process with GSK's QA team in the UK to synchronize resources, document solutions and schedule fixes to infrastructure malfunctions.
Managed the MERPS Extended Disaster Recovery infrastructure project for a remote fail-over site, in collaboration with IBM.
• Tracked and reported problems in reverse engineering to ensure timely resolution and implementation of solutions.
• Implemented a detailed Risk Management/Mitigation Plan for the fail-over Data Center and reported on system software and Servers’ performance. Participated in enabling a clean site hand-off by IBM.
NORTH CAROLINA DHHS - 2 YEARS. TECHNICAL PROJECT MANAGER
Managed, planned and delivered the overdue, web-based Online Verification System to enable County workers to more efficiently process welfare applications.
• Applied damage control to minimize costs and prevent further slippage.
• Replaced continuous Requirements gathering with a detailed Functional Specification to define Project Scope and eliminate Scope Creep.
• Merged tasks in Waterfall project plan to an Agile approach and fast-tracked project delivery closer to the original delivery date.
Delivered a Service Delivery Interface utility to enable State and County workers to access the State’s computer systems via a single Sign-on.
• Implemented the pilot in a single County. Acceptance of the pilot lead to implementation at 99 remaining Counties.
• Implementation resulted in significant savings in County worker time and quicker turnaround of services.
Led the effort to document Business Requirements for a CRM application.
• Trained Business Users in JAD sessions to document detailed Requirements and underlying business processes. Documentation was used to select the correct COTS CRM package from vendor bids.
• Derived budget for the COTS implementation through a detailed Implementation Plan & cost/benefit estimates.
PRELUDE ENTERPRISES INCORPORATED - 2 YEARS. PROJECT ADVISOR
Provided project management services to clients for onshore and outsourced IT initiatives. As a monitoring vendor, secured firm delivery dates from implementation vendors and participated in the day-to-day running of the projects as clients’*****PUTER SCIENCES CORPORATION (CSC) VA & AUSTRALIA - 8 YEARS. PROJECT MANAGER/SENIOR CONSULTANT
Led the effort to create an in-house strategy for a corporate--wide deployment of a web-based e-Procurement initiative.
• Enabled CSC’s major customers to access 4 major business catalogs and augment CSC’s $9 billion revenue.
Implemented an Asset Management database at Premier Healthcare
• Empowered client to detect unauthorized software in their portfolio and track IT assets and licenses in Real Time.
Created, tested and implemented Y2K Business Continuity and Disaster Recovery plans for Nextel’s Call Centers
• Successfully executed the BCP at midnight on 12/31/1999.
Engaged to manage a very large insurance and retirement initiative for The AMP Society
• Planned, managed and delivered multiple, concurrent infrastructure systems projects through judicious assignment of limited resources.
Managed 10 Business Analysts to deliver a detailed Enterprise Business and Data Model.
• Business Model was instrumental in defining the project scope and providing guidelines for planning the budget.
BACHELOR OF SCIENCE IN ACCOUNTING, AUDITING & BUSINESS MANAGEMENT. ST XAVIER'S COLLEGE AFFILIATED TO THE UNIVERSITY OF CAMBRIDGE
SENIOR CAMBRIDGE DIPLOMA. ST JOSEPH'S COLLEGE AFFILIATED TO THE UNIVERSITY OF CAMBRIDGE. ENGLISH, ADVANCED MATH, PHYSICS, CHEMISTRY
MEMBER OF PMI; CERTIFIED PMP FROM CSC; ACCREDITED SYSTEMS ENGINEER - EDS;
PLEASE REFER TO ARTICLES ON PROJECT MANAGEMENT ON OUR WEBSITE:*****uccessfully delivered a long-delayed Data Warehouse by mandated date.
Participated in the successful migration of an SAP database for GlaxoSmithKline
Participated in the successful delivery of a fully functional fail-over Data Center for GlaxoSmithKline
Delivered two applications for NC DHHS which quadrupled turnaround time for approval of welfare applications
Established the PMO as the focal point of reference for NC DENR during the restructuring of their IT department.
Established centralized PMO for 4 divisions of Boehringer Ingelheim Pharmaceuticals resulting in 20% savings in IT operation costs
Developed Deployment & Integration Strategy for CSC’s e-Procurement initiative, causing 15% increase in annual sales.
Applied superior People Management skills to resolve corporate culture clash to deliver a 300-page Functional Specification on stringent deadline, for Sprint’s Global Messaging Billing project.
Recognized as Most Valuable Person on Nextel’s Business Continuity Planning project.
Successfully implemented a Business Model for AMP Australia, which led to 10% increase in market share.