***** Consulting Services Group 1994 to present
CEO, Founder, Executive Consultant
Incorporated 2001 as WCSG, Inc

• Founded a professional consulting service corporation primarily on internet digital development for the ILEC, CLEC Telecommunication, financial, oil and gas, and retail industries.
• Designer and data architect of the “C-*****”, ERP, CRM, BPM, POS Enterprise application.
• Authored the Uniform Service Management Standard, (‘USMS’), developed the Uniform Service Management Technology, (‘USMT’).
• Directed twelve enterprise OSS installations from $1 million to over 10 million dollars budgets.
• Acquired C-*****, Incorporated in 2007.
C-*****, Incorporated , CEO 2007 to present

Bachelor of Arts, Minor in Science, Cum Laude
William Carey University, Hattiesburg Mississippi

C-*****, Inc. 2002 to present
Consultant, Head Designer, Data Modeler of Application Suite for Commercial Resale
Established agreement with C-*****, Inc in 2002 to design and create the data models and data architecture for their complete “C-*****” product line of Enterprise applications including customer care, ERP, CRM, BPM, POS, Inventory, Trouble Ticket, Service Order, Work Order, accounting, billing, rating, and Enterprise Information Management solutions. Directed development teams, managed development deliverables by formal structured methodologies, directed QA checkpoints, and established WBS planning phase and maintained the software development life cycle checkpoints for each version of their product releases.

Conceived and established the methodologies for the Uniform Service Management Technology that was the innovative technology for managing over 35 diverse service modules through one uniform application solution. Scoped requirements ensuring full integration of all service layers for each telecommunication service provider. Ensured all non homogeneous services were encapsulated within a homogeneous management layer using the robust architecture of USMT. Created architectural data and application design for the C-***** ERP/CRM/OSS suite with an Enterprise Information Management solution. Each project generated reusable components throughout their life cycle that added to the continual evolution of C-***** product line and service modules.

Chief Data Architect , Chief Data modeler, and Lead Integrator Consultant

Personally directed the presale, sale and integrations for twelve, tier 2 and tier 3, ILEC, CLEC and IXC clients from 1995 through 2009 as listed under “Major Consulting Project Highlights”. Managed client relationships throughout the definition of scope and WBS planning stages for each of these projects. Maintained deal focused relations with clients and established multiple integration partners to scope, propose, close and deliver business analytics, optimization and ERP solutions. Ensured alignment with information standards and Enterprise Data Integration Models and was responsible for overall integration of the complete C-***** ERP system modules and the integration with OSS partners. Managed all aspects of both structural and unstructured data processes throughout the lifecycle of project integrations which included security storage management and content management. Supported these projects with logical and physical designs that met the business requirements for high availability and mission critical processing for real-time and near real-time requirements of high volume call rating, real-time calculation of prepaid credit balances, ensuring that SLAs were met and that liability limits were not exceeded. Established standards for ERP integration processes and directed project leaders in the WBS planning phases of each project integration. Assisted team leads to determine the data integration server capacity impact requirements. Approved the QA checkpoints, created requirements definitions, and ensured the integrity of ETL process designs were incompliance with the Architectural Standards of the component designs for each project. Responsibilities included writing and assisting the development of proposals and RFP responses while providing large complex consulting client management. Designed relational, hierarchical and object-oriented taxonomies; and focused on business intelligence for both centralized and distributed systems.
 
Major Consulting Projects’ Highlights

YourTel America *****
Integrated the C-***** ERP solution, wrote new requirements definition and established new vendor relations. Designed custom rapid bill pay, rating and prepaid calculation systems for prepaid telecom services. Designed SSIS ETL solution for data conversion. Created designs for custom features for POS, CRM and Inventory for retail stores and agent outlets in Kansas, Missouri, Oklahoma and Illinois.

Union Telephone 2004 – 2008
ERP solution included integration with all in-house platforms and multi-site plants with all service modules including Cellular GSM, TDMA, Land-Line, Cable, Circuit, ISP, POS, kiosk, provisioning, billing, customer care, inventory, BPM, real-time and near real-time rating and Enterprise Information Management. Designed custom service scheduling, service order system with lite-client for GSM wireless service order management. Designed custom POS and retail inventory systems for stores and kiosks across the northwest US regions. Developed ETL processes using SSIS, designed a complex data center and data warehouse using SSAS with modules for revenue analysis and project cost justification. Designed data and enhanced accounting module for regulatory compliance of applied payment revenue.

iLinc 2003 – 2004
Designed and migrated solution from client/server to 3 tiered browser based billing and customer care solution.

AmericaTel and Chili Telecom 2002 – 2003
Designed C-***** SaaS application and directed integration, wrote design specifications for a 3 tier hosted, browser-based ERP solution including billing, collections, accounting, trouble ticket, workflow, rating, provisioning and enhanced Business Intelligence, ETL processes using DTS. Added enhanced collections module to support both in-house collections and outside agency collections.

NewRoads Communication *****
Designed a 3 tier browser-based ERP, SOA solution. Created complete data architecture, data model and directed full integration with ISP, CLEC, IXC, OSS and internal plant systems. Modules included a custom designed ETL process using Associate Data Exchange, CRM, BPM, billing, accounting, trouble ticket, activation, provisioning, service order, service management, work order, payment processing and settlement.

PG&E (Pacific Gateway and Exchange) *****
Data modeler of data warehouse solution, using Informatica ETL processes from a DB2 database. Developed report and tracking modules for usage, revenue and accounting.

IECOM (a subsidiary of PG&E) *****
Architected a client/server off-site hosted solution for customer care, billing, rating, provisioning and trouble ticket. Directed integration of an off-site hosted database solution. Monitored and designed ETL data conversion from PG&E databases, created data model designs for transactional processing and data warehouse using ERWIN designer.
 
Glyphics Telecom *****
Directed integration, created new data model for CRM, billing, accounting, BPM client/server solution. Custom design features included requirements for producing private label billing, security service management for 28 different companies with established resale agreement with Glyphics.

WorldCom & Asian American Association 1998
Designed and hosted a solution for resale support, customer billing, accounting, customer care, rating, payment, lockbox, revenue sharing for a partnership agreement between WorldCom and Asian American Association.

FiberTel 1998
Created data model for the client/server customer care, billing and accounting solution using SQL server and a custom designed ETL processor.

Performance Telecom *****
Generated Data Model using ERWIN designer. Directed development of a custom billing, customer care. provisioning and accounting solution. Directed integration and development teams using VB, Delphi and SQL Server. Created specifications, directed ETL processes from legacy systems to the new client/server solution.

National Telephone and Communications 1995 – 1996.
Redesigned complete billing and accounting solution on Oracle Forms, Oracle database and integrated with NTC’s legacy customer care application. As senior architect and consultant, assisted executive team in requirements definition, wrote specifications for external structured and non structured data ETL processes. Modeled databases using Oracle Case Tools and Oracle loaders.

Kaiser Permanente 1994
Programming consultant to implement a Client/Server Health Care Industry Survey Reporting System for Human Resources with the MS SQL Server client/server application interfacing a VAX data-mart.

Brian Wygle & Co *****
Completed numerous projects for the investment banking firm’s clients. Consulting responsibilities included development of a data warehouse, analysis and reporting systems between the consulting firm's California offices and one of it's major clients, Swallens Inc, in Cincinnati,. Swallens, was a large retailer in 1993, listed among the top 50 nationwide at that time, with gross sales over 150 million dollars a year. As a Project Leader, reported directly to the CEO. Designed architecture, wrote specifications, and supervised the development and implementation of a client/server Back Office Sales Audit System for Swallens which integrated with their general merchandise POS system and an Oracle 6.1 big ticket system, GERS