• Management of Operational Activities for South-Kerala through a team of staffs
• Developed and implemented the operating procedures of the organization
• Monitored and controlled the day-to-day activities
• Monitoring and resolving concern areas that impact the profitability of Retail business
• Relationship management with the Business Team and Clients
• Conducting frequent training Programs for the Business Team and Agents for providing continuous Process and Product Updates
• Quantitative analysis and providing strate ***** and operational data to the Business team to facilitate decision making.

• Administration Activities
o Infrastructure and facility management
o Monthly provisions for vendor payments

• Branch Audits : Managing audits and co-ordination with compliance, legal, and underwriting functions

• Working in Co-ordination with the Process Excellence group and initiating process improvement measures.

• TAT Analysis & Adherence