 Worked as an Account Manager cum Senior Consultant in Major banks in the African continent.
 ITIL Expert (v3. 0), ITIL Service Manager (v2. 0), Certified Novell Engineer (CNE) on Novell NetWare 3. x, 4. x and 5. x, Microsoft Certified Professional (MCP), BS7799/ISO ***** Certified Lead Auditor.
 Previously associated with Ebookers Plc. (Technovate eSolutions Pvt. Ltd. ) as Project Manager , Data Centre (Reporting to CIO).
 Insightful knowledge in systems / server management (Microsoft, AS400, etc. ), Data Centre Design and Implementation, Planning IT security, maintenance of hardware, User account administration and setting up of Privileges, etc.
 Vendor Management for majors including Microsoft, HP, Dell, IBM.
 Hands on experience in end user trainings.
 An effective communicator with strong team management, analytical and problem-solving ***** fort in interacting and working with people from cross-cultural and multi-lingual backgrounds.

 Gap assessments and Process improvements as per ISO ***** , aligned towards ITIL framework.

Infrastructure Management
 Ensure application of & compliance with the company’s policies in administration of IT Infrastructure / Facilities.
 Assess IT requirements of the organization in terms of software, hardware and other peripherals / products, and handle procurement of the same.
 Identify & develop vendors for procuring IT related products & devices at reasonable and cost-effective rates.
 Review and initiate measures for automating / streamlining internal processes.
 Designing, Implementing and Reviewing IT Service Support (Service Desk, Incident Management, Problem Management, Change Management, Configuration Management and Release Management) and IT Service Delivery (Service Level Management, Availability Management, Capacity Management and Service Continuity Management) modules.
 Reviewing Vendor Performance against committed Under Pinning Contracts.

Systems Administration
 Oversee installation of OS, RDBMS and application software under multi-platform environments, deployment of servers, disk quota management and distributed file systems, network, etc. and monitoring the same.
 Plan and implement software rollouts and OS deployments/upgrades.
 Devise strategies for Disaster Recovery Management, including planning and designing servers for back up and recovery of server / database information.
 Maintain archived data on tape & hard disk drives using RAID 5.
 Evaluating applications both from a technical as well as security perspective, as per Client Requirements.
 Build a Centre of Excellence for specialized System Support activity.
 Assist in meeting the Continuity requirements, especially for 24X7 projects.
 Facilitate Disaster Recovery Drills in terms of Technical Failover Testing, Call Tree and Table Top Exercises.

Technical / Customer Support
 Install and configure network printer and other hardware devices like PCs and Print servers.
 Assign user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company’s policies.
 Extending high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt Incident Management.
 Minimizing downtime and working on a detailed Root Cause Analysis (RCA) for an effective Problem Management.
 Working on Customer Feedback Data to ensure a Continuous Improvement.
 Single Point of Contact for ISO ***** compliance.