SUNIL ***** S
SAP CRM Functional Consultant

A post-graduate in management from INTECH INSTITUTE OF BUSINESS MANAGEMENT (Marketing), supplemented in training on SAP CRM module, having over 2 years of experience in implementation and service support project for SAP- CRM, gaining insight experience on understanding the business processes and customizing of SAP ***** cation Credentials

MBA (MARKETING AND HRM) INTECH INSTITUTE OF BUSINESS MANAGEMENT, BANGALORE UNIVERSITY

Professional Summary
• 2 + years of SAP CRM exp. as Associate Consultant including one end-to-end project implementation and support.
• Understand the client business process
• Collecting the requirements of the client & analyzing the requirement with respect to SAP CRM
• Configured the SAP CRM system according to the client requirement
• AIR document preparation – AS IS to be mapping
• BBP preparation
• Coordinating with technical team members to reach the technical requirement
• Prepared documentation and training manuals for the whole project
Professional Experience
 Currently Associated with ***** , as Associate Consultant SAP CRM from April 2008 to till date.

Skill Set (SAP CRM)

 Base Customization
Setting up configurations to Business Partners
Maintaining Business Partner Relationships
Field Groupings, Screen Configuration
Creation of Organizational Model and Data Determination
Creating the Product Hierarchies
Creation of Product Categories, Set Types and Attributes.
 Opportunity management
 Lead management
 Territory management
 Marketing planning and campaign management
1. Segmentation of Business Partners
2. Creating Profile Sets, Target Groups, Data Sources.
3. Personalized Forms

 Partner functions
 Partner determination procedure
 Activity management
 External list management
 Interaction centre win client
Architecture overview of Interaction Center.
Customizing the
1. Action Box Settings
2. Scripting
3. Navigation Area
4. Application Area


Project Details

Project # 2
Project - Client Nilgiris Dairy Farm Pvt Ltd
Period March 2009 to Feb 2010
Role Associate Consultant - CRM module
Solution Environment SAP CRM
Scope of Work CRM SALES:
Business partner overview
• Explain the SAP Business partner roles and responsibilities.
• Used partner categories, business partner grouping and business partner roles.
• Business partner relationships.
• Account and Contact management: Groupings for Business partners and assigning the number ranges to it.
• Organization Model Maintenance.
• Territory Management
• Maintaining copy controls for sales transactions (follow up transactions) in order to establish link between the preceding and succeeding documents.
CRM MARKETING:
• CRM sales documents such as Lead Management.
• Marketing Planning and Campaign Management.
 Segmentation of business partners
 Creating profile sets, Target groups, Data sources
 Personalized mail forms
 Allocation planning.
Product Master records maintain products hierarchies and categories
• Campaign Execution
• External List Management
• CIC Win Client Profile
 Architecture and overview of interaction centre
 Configuring IC Win Client profile
 Activity Management
 Customizing the Action box settings, Scripting, Navigation Area, Application Area..


Project # 2

Project- Client KANSAI NEROLAC PAINTS LIMITED
Period April 08 to Jan 2009
Role Associate Consultant
Solution Environment SAP CRM
Contribution Organizational Management
• Maintain an organizational model
• Explain scenarios and attributes
• Process of organizational data determination
• Define standard roles and determination rules
• Maintain organizational profile.
• Assign organizational profile to transactional types and item types.
• Ensuring timely response and resolutions of problems tickets within the stipulated time period by adhering to the severity level benchmarks and achieving 100% efficiency with customer satisfaction as top priority
• Post implementation support includes solving the service request raised by the end user
• Providing support to the post implementation project
• Resolving all users related issues
• Maintain the accuracy of all master data’s like organizational model, customer master, sales documents and pricing etc
• Configuration of sales documents and item categories

Currently working for Towerex Nigeria ( Sep 2010 to till date )