Envisioned, designed, developed and implemented Financial, Operational Support as well as Business Support Systems. Initiated development of financial systems, business development, marketing, and process improvement teams over all service groups. Designed, tested and executed IT strategies and objectives to maximize impact utilizing existing systems and position system for scalability. Designed and implemented multiple financial systems for order tracking, payments and sales management along with customer applications, including executive information system and Customer Relationship Management (CRM) system to enhance legacy Enterprise Resource Planning (ERP) system.
o Key member of senior executive team reported directly to CEO, providing input and assisting in making decisions on strategic growth initiatives, acquisition, product initiative, innovative new product and customer offerings, and company’s procedure and policies.
o Crafted new strategic business unit consisting of hosting SaaS, a remote application management, and optimization services.
o Full accountability for Business Development - led virtual team responsible for developing and managing a financial IT infrastructure throughout the country.
o Prepared and executed IT strategy that reduced administrative costs and direct labor costs while actualizing 23% increase in sales over first calendar year
o Led development of all operational support programs and processes, which contributed to securing long-term business, optimizing levels of productivity and sustaining overall project success
o Instituted single data entry into ERP system, establishing automated processes that supported vital functions including production scheduling, inventory control and sales trend analysis
o Developed Program Office processes for Requirements Analysis, Project Scheduling, Deliverables Management, Issue and Risk Management, Change Management, Document Management, Traceability Management and numerous other processes

Learning Enterprise Corporation – Chicago, USA
Senior IT Consultant (2003 – 2008)

Directed and managed team charged with delivery of enterprise-level projects to the financial and telecom industries. Oversee quality assurance and technical infrastructure teams. Developed testing strategy, including functional non-functional testing. Negotiated partnerships with Microsoft and State of Wisconsin for delivery of turn-key solutions to clients valued at an average of $27 million.
o Built relationship with Northwestern Mutual Insurance company for management and implementation of IT solutions – valued at over $10 million
 Created a channel and customer interface solutions through the utilization of CRM and cloud computing. Provided an online solution to commission payments through an agent portal
 Developed strategic plan for data center implementation through the utilization of RDBMS operated on an Oracle environment
 Developed IT policies and streamlined processes for claims/payout management, re-insurance, underwriting and new business acquisition and processing
 Conducted IT audits to identify and resolve Risk Management Issues
• Application and network security, identity and access management, multi-level authentication, business continuity and disaster recovery
o Designed and implemented a multi-million dollar project for Johnson Bank involving development of a financial analysis and reporting application and tracking system designed to replace outdated manual system and integrate with legacy educational software
 Utilized PMI and Gartner life-cycle methodologies to ensure all milestones and deliverables met.
o Managed projects involving OSS/BSS Architecture and Processes Design. Expanded portfolio of companies offerings by inclusion of IP-based converged services, working in conjunction with Marketing, Product Management and Service Creation teams
 RAN planning and dimensioning for 3G along with BCS and BTS utilizing both Huawei and Ericsson equipment
o Planned and successfully executed multiple Information Technology solutions for clients throughout USA involving network performance & quality analysis and parameters optimization along with network dimensioning
o Directed product and business development for data and service products. Responsible for active solicitation and cultivation of business relationships pertaining to a range of Information Technology equipment (wired and wireless technologies)



LAN Masters Inc. – Wisconsin, USA
IT Consultant (2000 – 2003)

Held multifacted responsibilities to configure, install and administer network infrastructure and telecommunications systems for clients. Established new IT policies, which defined acceptable use of IT assets within the company. Fulfilled administrative responsibilities including the addition and changes to user desktop, email and PBX acounts. Installed and configured servers including RAID arrays in addition to SANs. Actively involved in training Information Technology professional in network engineering certification tracks.
o Designed, implemented and managed Local Area Networks (LANs) and Wide Area Networks (WANs) for clients including configuring Cisco Routers.
o Involved in training IT professionals in gaining certifications from Microsoft, Cisco, Novell and CompTIA. Achieved a pass rate of nearly 95% upon first attempt at testing. Named trainer of the year the first year of training.

IESEG School of Management – Lille, France
MBA Exchange Student (full academic scholarship)

Lahore University of Management Sciences (LUMS) – Lahore, Pakistan
Masters in Business Administration (MBA) with Focus on IT Solutions

University of Wisconsin – Milwaukee - Wisconsin USA
Bachelor of Arts
Major: Communications (summa cum laude)

Mary D. Bradford High School - Wisconsin USA
High School Diploma
Major: General Studies (magna cum laude)

MCSE, MCP, MCT, CCNA, A+