Senior Operations Manager with experience of Order to Cash management in blue chip & medium sized organisations. Focused on creating value add for shareholders & providing exceptional levels of customer services.
Vast experience in Credit management, Process design (using Six Sigma / ISO methodology), illing platform management, Cash collection, Customer services improvement, Man management experience (Up to 9 direct reports - over 100 FTE's) along with Contact centre management using KPI matrix's to manage these disciplines.
Continuously driven to improve performance by being innovative, having a good business acumen and acting with a high level of personal integrity.

Specialties
People Management, Process Design, Collections / Customer Services Strategy, Order Process, General HR Matters, Lease Asset / Structuring, Underwriting, Customer Negotiation,
Contract Law, redit Management inc Litigation, System Implementations ( Inc - SAP X 2 & Siebel), Marketing support, SOX's implementation.