Accounting Software Product Support Research
Our firm is looking to do multiple paid phone consultation with experts who has experience in handling client relations and back-office operations for an ai - accounting software such as scalefactor, pilot, and botkeeper. We would like to better understand the customer or client support services of these products.
This would be for a 1-hour paid phone consult. Please respond with a few short statements to the questions below.
1. Can you share your insights on customer care and after-sales services of a business intelligence software such as scalefactor, pilot, and botkeeper? Please answer briefly.
2. What is the extent of your experience on customer support and back-office operations for accounting software?
3. Have you dealt directly in resolving customer questions, accounting errors and process any manual work for front or back end client support for the software mentioned? +11 Other Responses
Accounts Payable Management
We are looking for information on global retail accounts payable(ap) payments market. Specifically, we are looking for below information:
--difference between merchant payments and expense payments
-- market size of ap payments globally in retail industry
-- adoption of payment methods in global retail industry - pros & cons - (e.G. Single-use account, p-card, other commercial cards, check, platform based payments,etc. )
-- impact of payment methods on low value/spend payables
-- best practices for retail industry
– opportunities for increasing efficiency in ap payments
-- retailer benchmarking for rebates for different payment methods
-- enhance/maximize rebates and discounts vs. Changing how we pay to change cash-flow management
-- working capital management techniques in retail industry & suppliers facilitating them
–e.G. Dynamic discounting, payment terms extension
nandhini+7 Other Responses
Canada Financial Management
“looking to speak with ar managers, ap managers and controllers in canada who have experience managing their organizations' accounts payable and accounts receivable. The objective of the interview is to identify challenges in existing processes and identify areas where solutions may be provided.”+4 Other Responses