Auto Repair Workshop Software & Diagnostics Tools & Services
We are looking to do paid phone consultations with auto repair experts / personnel from auto repair companies that can assist us in developing an understanding of software (digital solutions) and vehicle diagnostics tools & services used in auto repair workshops. We need to conduct at least 8 – 10 primary consultation with english-speaking respondents from the mentioned 7 geographies. Please note, the questions are generic, respondents who have worked with 2-3 companies (auto repair workshops) in the recent times are preferred. Domain: software (digital solutions) and vehicle diagnostics tools & services targets: auto repair workshops (dealership-based, network/brand repairers, independents) geography: usa, canada, germany, france, uk, spain, italy below are the key questions. 1. Can you provide a brief about your workshop’s services (general auto repair / mechanical repair / collision repair, others)? Do you cater to both passenger and commercial vehicle segments? 2. Which software solutions do you use to cater to shop management, workflow management, marketing or digital vehicle inspection? For solutions that your company does not use currently, are there any plans to incorporate them in near future? Why? 3. If you provide vehicle diagnostics services, which hardware and software solutions are used by you? Do you currently use obd or ota? If obd, do you intend to switch to ota in near future? Why? 4. For your shop management needs, the current solutions are separate modules or all-in-one suite? For separate modules, are there any plans to switch to an integrated solution? Why? 5. What additional features / applications do you require to cater to commercial vehicle repair in terms of shop management as well as vehicle diagnostics? 6. Which vendors do you know offer digital solutions for shop management? Which are your past and current vendors? What is the competitive advantage of your existing vendor/s? 7. Which are the key factors whilst selecting a shop management solutions provider (e.G. Coverage, features (inventory, labour and task management), pricing, brand, seamless integration, reliability, tech support, mso/franchisee compatibility, among others, etc.) please rank them based on importance. 8. For diagnostic tools, which are the key factors whilst selecting a vendor (e.G., vehicle model coverage, age of vehicle covered, features, oem based tool, costs, hardware/software/integrated solutions, pricing, etc.)? Please rank them based on importance. What is the threshold across each of the factors? 9. Which is your current vendor for vehicle diagnostics? What are the key competitive advantages (cost-effectiveness, oem-based processes, other technical features, etc.) of your current diagnostics tools’ vendor? What is the threshold across each of the factors? 10. How important or critical it is to have oem based diagnostics (due to stringent requirements from oems, accuracy, insurance company position, or others)? 11. Is there a preference for end-to-end integration of diagnostics with other repair shop systems (such as shop management, estimations, workflow, etc.) is there any challenge faced by your workshop with regards to integration? 12. Is there an emerging trend with respect to digital solutions in the auto repair space in terms of technology (on-site / remote diagnostics, web/desktop/cloud), newer requirements (customer engagement / marketing), etc.? what is the company doing in response to these emerging requirements? 13. What is the impact of megatrends (adas, evs, connected features, etc.) on your business? Is there a potential opportunity in diagnostic tools and software? If yes, what are the key features expected in a diagnostic solutions (sensor calibration/recalibration, e-powertrain diagnostics, etc.) 14. In terms of customer engagement and marketing, how critical is mobile/online user experience to connect closely with vehicle owners for communication, scheduling diagnostic services, payments, and reports? What is the company doing to address this? For example, below is an indicative list of workshops or auto repair companies across the 7 geographies. (the scope is not limited to these companies). Usa: caliber collision, service king collision, gerber collision & glass, dent wizard, maaco, fix auto canada: csn collision, fix auto, c.A.R. Works, auto canada, maaco germany: gottfried schultz, autohaus weik gmbh, werner bollwinkel, avag, atu auto -teile-unger handels france: gueudet auto dealership (audi brie), 4s automobiles, fix auto, five star repair, ods bodywork uk: fix auto, nationwide repairs, aw repair spain: premier bodyshops, lever touch, fix auto, taller mecánico torrevieja italy: star collision srl, old school garage milan, scandianese auto di colli, garage roma srl, motor city, carrozzeria motorauto, framar repair shop look forward to your response. Do let me know in case of any queries.
Jerry |Independent Automotive Consultant
Over 50 years Auto repair/body shop/parts department experience. Utilizing workshop software and di...2.5 Hours Later
Good morning - thank you for contacting me. In addition to my recent executive experience leading A...4 Hours Later
I have been waiting for an opportunity like this for 15 years!! I have owned an Independent Auto Rep...5.4 Days Later