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Recent Business Process Outsourcing (bpo) Inquiries

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Outsourcing From Cros/bpos

We are looking for multiple decision-makers who are involved in the selection and/or have day-to-day interaction with cros for outsourced services to know the process for selecting and/or procuring outsourced clinical development or commercial services from cros/bpos. This is for a paid 1-hour web interview. Kindly respond to the question below as to your relevance in this space: which best describes your current role as it relates to the decision-making process for selecting and/or procuring outsourced clinical development or commercial services from cros/bpos? A. Final decision maker b. Part of a team that makes the final decisions c. End user only/ daily interaction with cros/vendors only b. Others, please describe. E. Not sure *please note that we are only interested in your personal point of view and are not seeking confidential information. **referrals are highly appreciated.

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    Victoria |Vice President & Senior Partner, North A

    I have a very deep background (20+ years) in BPO. I currently lead one of IBM's larger BPO business...

    56 Minutes Later
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    Henry |Head of Global IT Service & Operations

    I am responsible for all IT and customer support *****ourcing and managed service at my fo...

    1.9 Hours Later
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    Arvind |VP Strategic Sourcing | VP Procurement |

    I have had BPO experience in major Fortune ***** contracts running 10's of millions annu...

    2.5 Hours Later
+17 Other Responses
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Bpo Management

1) what is the average daily billing rates charged by the big fours (kpmg, deloitte, pwc and e&y) in providing operations consulting services in setting up a bpo and captive in india? We need these average rates across various job roles such as director partner manager consultant analyst it sme 2) what is the average daily billing rates charged by the big fours (kpmg, deloitte, pwc and e&y) in providing tax consulting in india? We need these average rates across various job roles such as director partner manager consultant analyst

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    Tomas |Global Partner and Sector Leader for Ene

    Sure, happy to review this with you and your team. Please let me know the best time....

    4 Hours Later
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    Madinah |President/CEO

    I will be able to provide those ***** a fixed hourly consulting *****. I will also be able t...

    5.8 Hours Later
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    Shaun |Vice President

    My team have worked on a similar project before. What are the deadlines and budget?...

    1 Day Later
+6 Other Responses
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Management Consulting Services

Hello! we are a global market research firm, currently looking for experts who can assist us understand key industry practices followed in the sourcing of “management consulting” services. List of requirements (scope: global) 1. What are the key negotiation levers for shortlisting and on-boarding suppliers (management consulting firms)? How would you rank these levers in terms of their impact? 2. List of kpi’s used in the industry to measure the effectiveness of partnerships in place for consulting services? Would it differ by type of consulting service availed? 3. How do major cpg/retail/pharma companies tier supplier (management consulting) firms? Case studies of adoption in the industry would be of help. Our study classifies different suppliers into five buckets – core strategy firms, strategy and transformation firms, technology consulting firms, software product firms and niche/specialized suppliers. Does the industry have a similar classification (or is it starkly different)? 4. What is the nature of demand for management consulting studies in different buyer accounts – are such studies mostly ad-hoc or are carefully planned? 5. Do companies leverage systems/platforms to manage demand for consulting studies? 6. Consulting – insourcing vs outsourcing • are buyer’s in-sourcing consulting as a category rather than outsourcing? Do such buying firms set up consulting teams internally which are self-sufficient in servicing demands? • types of projects/services that our usually outsourced? • case studies : companies that have a successful “make or buy” with examples of projects where internal teams are used as consultants and key projects outsourced 7. What are the leading practices for consulting budgeting? Is zero-based budgeting an established trend in the category? We are looking for a phone consult to discuss the points mentioned above. . ideal candidates should have deep knowledge of key negotiation levers, industry trends and practices, key suppliers, pricing models, best practices etc. Kindly drop in a note with your cv/relevant experience in the management consulting industry, if you are interested to proceed. Best regards, thomas

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    Gary |CEO, COO, EVP, Top Executive

    A retail consultant focused on Brands / Trends / Merchandising / ***** • Expert assessment of r...

    1.3 Hours Later
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    Parag |Chief Kreative Friend

    Hi, We can assist you, have network of ***** personally in to management consultancy busine...

    1.3 Hours Later
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    Courtney |Consultant

    Over 10 years of experience in the CPG Retail Space (resume can be provided), and have direct experi...

    1.3 Hours Later
+27 Other Responses
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Pharma Auditing

A major pharmaceutical company would like to conduct on-site audit for its sourcing (indirects) service outsourcing service providers such as it, powerpoint presentation, payroll outsourcing, procurement outsourcing. The main objective of the audit is to understand how the information is managed by the service provider with regards to people, process and systems. I would like to build the following deliverables: • audit checklist/questionnaire to evaluate supplier site for the following categories - it, powerpoint presentation, payroll outsourcing, procurement outsourcing. • components of the checklist/questionnaire - category, question to be asked, answer to expect, ranking methodology and guidelines to provide the rank/numbers

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    Yevgen |Scientific Director

    Hello. I'm Director of medical research company. Our services - auditing, trainings, research etc. C...

    3.4 Hours Later
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    Umberto |Previously: COO, VP & Director Regulator

    Dear Inquirer, I am a consultant with a great deak of experience in auditing including the areas me...

    4.6 Hours Later
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    Chandra |Partner

    I am senior Procurement specialist a CERTIFIED PURCHASING MANAGER-C.P.M from Institute of Supply man...

    7.2 Hours Later
+6 Other Responses
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Bpo Outsourcing And Offshoring

Geography: north america deliverables: – activities being outsourced by major financial institutions to bpos in north america – key off-shoring and outsourcing trends in the financial institution space in north america – current market state and future market state of bpo outsourcing in financial institution space – market maturity and evolution for past 5 years market attractiveness/delivery location: to understand attractiveness of south america vs. China, india and philippines business process outsourcing market in terms of – overview of south america business process outsourcing market- market size, growth rates – attractiveness of these region as a business process outsourcing delivery location – major markets outsourcing from these locations – approximate size of labor pool – quality of labor pool in terms of (education level, language speaking capability, wage rates) – business environment – governments support – regulatory protocols – political stability – ease of doing business – risk assessment of alternate delivery locations- emerging/established for bpo outsourcing competitive intelligence: – success or failure case studies of outsourcing/off shoring by other financial companies – approach of peer group while sourcing bpo services service provider analysis: – supply market analysis: fragmented vs. Consolidated and their service offering by geography

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    Simona |Business Consultant/Financial/HR Manager

    Hello ,with my expertise I can help you to find the right answers. regards, Simona...

    1.5 Hours Later
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    Ianka |Accountant

    Dear Sirs, Are you interested in outsourcing the services in Eastern Europe - region Bulgaria? ...

    1.6 Hours Later
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    Kalyan |Senior Software Engineer

    We have good setup. Plz send detail to mail KALYAN2010US AT ***** and skyp: kalyan2010us waiting...

    3.9 Hours Later
+27 Other Responses
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It Consulting Services

Hi, looking for billing rates for it consulting services in us and canada. Focus on major job roles across tier 1,2 and 3 companies.

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    Jeff |Security and Privacy Consultant

    I can provide a wide variety of IT consulting ***** the US by city....

    5.7 Hours Later
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    Mitchell |Managing Director

    I have been in this business of management and IT consulting for many years. I'd be willing to shar...

    7.2 Hours Later
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    Burton |Retired Psychologist

    I have knowledge of billing ***** an hourly basis or annual salaries for IT Consulting services a...

    7.9 Hours Later
+10 Other Responses
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Finance And Accounting Outsourcing

Seeking expertise on the tax management segment of the finance& accounting outsourcing market: we are looking for insights on the following aspects of outsourcing: 1. Average contract tenure for tax management outsourcing contracts 2. Service mix outsourced (is tax sourced as a standalone service or is it outsourced with other services like accounts payable etc.) 3. Aspects of tax outsourced (tax preparation, tax compliance, vat etc.) 4. Is tax co sourced, off shored or outsourced? Which model is currently the most adopted model in the market? 5. Examples/case studies for the same. 6. Suppliers ( big four , tier i accounting firms, boutique firms, fao bpo’s like accenture, ibm, genpact etc., technology providers like thomson reuters) – major players and market share estimates 7. How do companies measure the performance of their suppliers (tax management firms) i.E. Kpi’s? 8. Market trends; market growth 9. Billing rates by job role; future trends 10. Cost structure of suppliers 11. Fee structure (50% consulting fee..etc), margins 12. Pricing models

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    Willy |CEO

    Wat is your question ?...

    2.9 Hours Later
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    Ankit |Partner

    HI Nidhyana , I am Chartered Accountant by profession and a partner in leading firm at Jaipur , I ha...

    6 Hours Later
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    Vineet |CEO

    Hi - We do finance/accounting outsourcing through our own firm as well as conduct marketing research...

    17.2 Hours Later
+13 Other Responses
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Outsourcing Industry

This is not exactly a consulting project. I am looking for a person with expertise in outsourcing to take on a book project for the briefcase books series published by mcgraw-hill . This is an opportunity to have a book published in your area of expertise in a series that is well known in the marketplace. Please note: this inquiry is not about buying outsourcing services - it is about participating in the writing of a book on the subject! john

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    Hany |Vice President, Global Operations

    I have over 15 years of direct experience with global outsourcing and would welcome a publishing opp...

    6 Minutes Later
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    Tom |Principal Consultant

    John, I am very interested in discussing your book project. I understand that it is about participa...

    17 Minutes Later
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    Vincent |Consultant

    Hi John, Thanks for your message. Together with a business partner I offer what we call "Virtual As...

    26 Minutes Later
+44 Other Responses
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Technology Enabled Outsourcing - Digital Strategy

We would like to speak with multiple experts in the digital strategy of technology-enabled business outsourcing such as capita, accenture, or cap gemini. We would like to have a better understanding of the transition of a core bpo business towards strategy consultative sales (as opposed to tender response type approach). We would particularly be interested in speaking with someone who has demonstrated an intricate understanding of the digital strategy space. We want to have insights into the possible growth drivers, competitive edge, and forecasted margins on this transition. This would be for a 1-hour paid consultation call. Please respond with a few brief answers to the questions below. 1. What is the extent of your experience that will showcase your overall knowledge in the digital strategy approach of technology-enabled business outsourcing such as capita, accenture, or cap gemini? Please answer briefly. 2. Would you be able to give an overview or share your insights on bpo core businesses moving towards a strategy consultative sales approach? Please elaborate briefly. **please note that we are only interested in your personal point of view and are not seeking confidential information. ***referrals are highly appreciated

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    Fabien |Director - Head of Project

    I have experience on both sides of the equation: as senior consultant in a leading management consul...

    3.6 Hours Later
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    Manish |Consulting Director

    Hi I am a certified digital *****rt and AI/ML champion who is currently working with ...

    1.3 Days Later
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    Jordi |Program Manager - CIO

    I have 20 years of experience as digital *****ultant, including BPO and its evolution to con...

    2.4 Days Later
+15 Other Responses
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Vendor Diversity In Outsourcing & Offshoring

We are a global market research firm, looking for experts who would be able to assist us in giving their expert views regarding engaging with diverse vendors (minority/women/lgbt/war veteran) for various outsourcing services such as banking bpo, it, financial/accounting and procurement. Some of the key questions are listed below: 1. List of certified diverse vendors in the banking, it, procurement and financial and accounting outsourcing industry who are based out of the us and having operations in apac (india, philippines, vietnam & malaysia) & eastern europe (bulgaria, romania) 2. What is the level of adoption of diverse vendors in the above sectors among peers such as jp morgan chase, citigroup and bank of america? 3. Best in class sourcing practices in outsourcing the above service to a diverse vendor – case studies of banking organizations who have outsourced the above services to diverse suppliers (based out of the us) having locations in apac (india, philippines, vietnam & malaysia) & eastern europe (bulgaria, romania) 4. What is the % contribution of supplier diversity on the overall spend on outsourcing services such as document processing, records management, customer care (contact center) operations, payment processing, ito, fao and procurement 5. What are the barriers in leveraging diverse suppliers for outsourcing the above listed services? Please provide a confirmation on which all deliverables you can support us with and kindly share a final quote for your services. Thanks, thomas

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    Vinny |President & CEO

    I have over 20 years experience in this industry structuring and managing major outsourcing/offshori...

    5.4 Hours Later
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    Eric |CEO

    My name is Eric Marr and I think we might be able to help. We source, recruit, ***** track d...

    5.7 Hours Later
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    Imran |System Specialist

    Thank you for reaching out with these credible questions. Unfortunately, I have not done enough rese...

    8.2 Hours Later
+37 Other Responses
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Business Process Outsourcing (bpo)

Hello, i am looking for experts who can assist me in understanding the bpo(business process outsourcing)market in colombia. We are looking for information about the billing rates for bpo job roles (analyst, senior analyst, supervisor) for otc(order to cash) services. Also, we would like to know about the salary cost structure components like people cost, facility cost, sales and admin costs and its percentage contribution to salary, cost drivers and its impact on billing rates. Thank you.

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    Jeff |Executive Vice President

    Hello, my name is Jeff Pappas. I'm a partner with Arledge Partners. We are a site selection firm tha...

    1.3 Hours Later
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    Daniel |CEO/Managing Director

    I have multiple contact center/ BPO ***** Columbia. Happy to help as you need. We've generate...

    23.3 Days Later
+3 Other Responses
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Global In-house Captives - Outsourcing Services

Advisory discussion on suppliers to global in-house captives (shared service centers) in the philippines i am writing on behalf of a consulting firm that conducts expert interviews in support of industry-wide studies for many of the world's fortune 1000 companies. For a current study, we are seeking to speak with experts who can share their perspectives on various suppliers of outsourcing services (such as deloitte, ey, accenture, etc.) that serve the global in-house captives (shared service centers) in the philippines. Our objective is to better understand who are the key service suppliers and how and where (i.E. In the philippines or any other location such as india) procurement decisions to engage with them are made. Please note that we are only interested in your personal opinion and are not seeking any confidential information. The call will be for 60 minutes and we are happy to compensate you for your time. We are scheduling 45-60 minute discussions with experts this week and are happy to offer a negotiable compensation for each interview. Please note that we are handling the standard zintro fee separately, hence the expert is not involved in paying this. If you kindly let me know your contact details (email and phone/skype), i could provide more specifics on the study and standard process. We would welcome any referrals to other relevant experts as well.

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    Elizabeth |Sr. Vice President

    My email: ***** My contact no. +*****...

    4.8 Hours Later
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    Hitesh |FinTech and customer Experience manageme

    Dear sir, We are Managed Service providers to various banks and outsource various consulting servic...

    5.6 Hours Later
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    Maneesh |Lead Consultant Solutions & Transformati

    *****. +***** 15 years in ITES industry + 10 years in frontline roles. Go...

    13.8 Hours Later
+9 Other Responses
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Transmission of business processes with associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level, where the client maintains a firm grip over the processes and outcome of the business.

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