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  1. 1. Provide a clear description of your needs and your expectations of an expert, consultant or job candidate and Zintro will match it with the most relevant professionals in our platform.
  2. 2. Within a day or two typically 6 - 12 Experts, who have opted-in, will contact you with a brief explanation of their qualifications and how they can help.
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Recent Call Centre Inquiries

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Task Worker Operations

Our client would like to speak to multiple participants in the us working at companies with task worker operations in one of the areas described below: 1. Contact center – primarily taking inbound communications (calls, chat messages, emails) from customers or other external parties generally to provide customer service. 2. Ar/ap – primarily engaged in processing accounts payable and accounts receivable workflows 3. Payroll – primarily engaging in processing payroll workflows 4. Tax – primarily engaged in processing tax-related workflows 5. Insurance – primarily engaged in processing insurance claims workflows (non-healthcare related) 6. Hr – primarily engaged in processing hr workflows associated with recruiting, hiring, promoting, terminating, and onboarding employees. 7. Healthcare – primarily engaged in processing healthcare provider workflows e.G., insurance issues, medical records requests, scheduling, and referrals they are aiming to better understand task worker operations, the people that staff them, support them, and manage them. “by “task worker operation” i mean a group of employees who spend the majority of their working day executing various well-defined tasks as part of a business process. Some examples of “task worker operations” include customer support call centers, insurance claims processing centers and payroll processing centers. Please keep this in mind as we go through the next set of questions.” this is a 90-minute web interview with a 10-minute online survey. If open to participating, please provide a brief answer to the question below: does your company have any “task worker operations?” please note that we are only interested in your personal point of view and are not seeking confidential information. Referrals are appreciated

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    Randy |Chief Operating Officer

    My company has task worker ***** I oversee our task worker team....

    1.7 Hours Later
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    Henry |Head of Global IT Service & Operations

    I am responsible for global task worker *****....

    2.2 Hours Later
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    Zach |Director of Contact Center

    I’ve got you covered for Contact Center (inbound calls, chats, emails)....

    3.2 Hours Later
+92 Other Responses
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Pharmaceutical Call Center

Client’s industry: pharmaceutical category: contact center (in-bound calls for medical inquiries) background: the client is looking for activity based costing (fte rates) for the priority 1, 2 and 3 countries mentioned in the excel sheet attached with this mail. Deliverables: - hierarchy followed in contact centers to handle in-bound calls for medical inquiries - designation and qualification required for agents - fte rates for different designations for the following countries in priority list 1,2 and 3 priority 1 countries 1. South korea 2. Jordan 3. Lebanon 4. Qatar 5. Saudi arabia 6. Kuwait 7. Saudi arabia 8. Egypt priority 2 countries 1. Ukraine, cis countries 2. Vietnam 3. Malaysia 4. Hong kong 5. Singapore 6. Taiwan 7. Thailand 8. Oman 9. Bahrain 10. Morocco 11. Uae priority 3: 1. Uruguay 2. Ecuador 3. Dominican republic 4. Costa rica 5. Panama

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    Joe |Zintro Expert

    I have known that you are in need of a Customer Service. I have worked in the call center industry f...

    1.3 Hours Later
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    Anand |Managing Partner

    Hey - I have been in ITES lifesciences for 18+ years. can help in the same for FTE ***** worke...

    2.6 Hours Later
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    Errol |Mananging partner

    Please look at my ***** com site for a complete *****ment. My team ...

    2.7 Hours Later
+11 Other Responses
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Contact Center Software

I'm working in partnership with zintro and attempting to identify decision makers that have purchased contact center software. I'm currently working for a client that would like to find respondents to answer a 30 minute survey, and the survey is paid out at $75. If you have had experience purchasing and evaluating contact center software, please send me your email address so i can send next steps.

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    William |Chief Technology Officer / Chief Informa

    I have *****act center software from salesforce.com and from zendesk. I have purchased and ...

    5.6 Hours Later
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    Ray |Director Sales

    I don't have expertise in purchasing contact center software. ...

    5.6 Hours Later
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    Panculescu |Managing Partner

    Sales force is not a contact center software. I understand you need a telephony solutions and and a ...

    9.1 Hours Later
+9 Other Responses
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Contact Center Infrastructure Software

We are a international consulting company seeking insights on the strategy of genesys, a contact center infrastructure and customer experience software company. Genesys recently acquired interactive intelligence, an immediate competitor in the contact center space. We are seeking an expert with experience with one of the aforementioned companies to glean insights on the outlook for these vendors after the acquisition. Many thanks.

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    Dennis |Founder & Managing Director

    We regularly consult on projects that involve Genesys, InContact, Five 9, Interactive Intelligence a...

    2.8 Hours Later
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    Graham |Chief Digital Transformation Officer

    I have worked with both Genesys (including the Genesys / Watson) and I3 (Interactive Intelligence) p...

    4 Hours Later
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    James |CEO

    I am intrested in learning more....

    4.1 Hours Later
+10 Other Responses
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Nearshore Contact Centers Outsourcing

We are looking to speak with experts would help us understand the condition and competitive landscape of the nearshore contact centers outsourcing market. We define the nearshore market as the caribbean, central america, and south america (excluding: argentina, bolivia, brazil, chile, peru, uruguay, and paraguay). We would be particularly interested in speaking with experts who are in the executive or managerial level in operations, sales, and marketing. This would be for a 1-hour paid phone consult. Please respond with a few brief statements as to your relevance in this space. 1. Can you discuss market conditions and outlook of nearshore contact centers? A.Key trends, drivers, growth outlook b.Market segmentation c.Variation by regions within nearshore 2. Do you have an extensive understanding of the competitive landscape or key players? A.Strategies b.Product lines c.Price points d.Points of differentiation

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    Vivion |Consul: Trade & Investment Promotion

    Sure. Have working with companies establishing contact centers in the nearshore for several years an...

    23.9 Hours Later
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    Raymond |Managing Director

    Yes, I would be able to do that. I have had Call Centers in Costa Rica, Jamaica and I now actually l...

    1 Day Later
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    Loren |Founder

    I would be glad to help. Here is a very brief bio. After holding outsourcing management and execut...

    1.1 Days Later
+19 Other Responses
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Call Centers

I am a director at a large multi-national manufacturer and retailer of consumer electronic goods. We have multiple call centers across europe which are staffed with our own employees. Nothing is outsourced nor do we want to outsource anything. However, we are not certain that we have the right number of call centers or that the ones we have are in the most optimal locations for us to do business across europe. We are seeking a european-based call center consultant with a proven record of assisting companies in developing and implementing an efficient and cost effective european call center strategy. A general statement of the consultant skills we are looking for are those that can help us determine locations in europe that provide the best support of multi-language call centers with at least the following considerations in mind. - cost perspective - quality of staff - access to staff to support seasonal call spikes - business ‘friendly’ region – employee regulations, taxes, etc. - temporary staff is significant during our holiday season – are there any restrictive policies or benefits in the area recommended? - minimal expected business infrastructure downtime – weather, power outages, telephony infrastructure, broadband, etc. - are there other contact centers in the region that propose a recruiting threat to our business or could serve as a staffing source? Please only respond to this request if you have at least five years of directly relevant experience and are willing to provide a list of client references if we mutually decide to discuss a business relationship. My real name is steve and i am located on the east coast of the united states. Thank you for your consideration.

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    Mark |Business Development Officer

    Hi Steve, This is Mark Albao - Business Development Officer at Taking You Forward Inc. We are an Au...

    30 Minutes Later
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    Mark Edward |Master Forensic Controller

    I can assist you in your needs...Please contact me......

    37 Minutes Later
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    Elaine |Independent Salesforce.com Consultant

    Hello, I have experience configuring salesforce Service Cloud. The Service Cloud would meet all of ...

    3.5 Hours Later
+10 Other Responses
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Avaya Proactive Contact

We are looking for a south florida based avaya proactive contact expert to hold some end user supervisor training, covering supervisor tools, list building and selection criteria, monitoring and reports. Project can lead to further engagements. . .

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    Anthony |Director

    Spring42, I have used Avaya dialers over the last 15 years but am not ***** your area. I pres...

    16.2 Hours Later
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    Steve |CEO

    I have the ***** are looking for but am not local. Let me know if your requirements ch...

    1 Day Later
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    John |President

    Sir, I received ***** your desire to identify an Avaya Proactive Contact expert with ex...

    5 Days Later
+5 Other Responses
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Contact Center

Industry - contact center client - bfsi deliverable: contact center rate industry - patient assistance - tele-detailing - reimbursement hotlines areas of service consumer/ doctor hotline to assist in - sales campaign - product introduction - recall assistance

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    Britt |Customer Service & Call Center Manager

    I need more details as to what you're looking for in a consult....

    4.1 Hours Later
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    --- |-

    Please send me more details about the contact centre ***** + where is the location...

    4.3 Hours Later
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    Jose |Zintro Expert

    Would like to help you, please send me an email with more specific ***** your needs. ...

    4.3 Hours Later
+21 Other Responses
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Call And Contact Center

Dear expert, i am writing on behalf of a consulting firm that conducts expert interviews in support of industry-wide studies for many of the world's fortune 1000 companies. We are an authorized zintro partner. For a current study we are seeking experts who can help us understand trends and innovations in the call and contact center industry. Areas of interest: - market outlook for callcenter software, trends, disruptions - customer kbfs and perception of different players (eg, avaya, cisco, genesys, interactive intelligence, etc.) - partner perception ((eg., at&t, ibm) of different players - deep-dive understanding of cloud callcenter transition (pros/cons - technical such as scaling, reliability, latency, etc., commercial such as pricing, flexibility, etc.), trends, adoption rate - brazil market (eg., customer such as sky brazil, embratel, telefonica, net servicos, etc.) would you be available for a ~45 minute discussion over the phone sometime this week to help us understand your point-of-view on this topic? We are happy to compensate you for your time. Kindly let me know your contact details (+e-mail, +phone/skype, +time zone) and i will let you know more about the study and put you in touch with our client, a professional services provider in north america. Thank you in advance, and we are looking forward to hearing from you! best regards, julian lange

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    Dennis |Founder & Managing Director

    Good afternoon, I'd be happy to meet with you and/or your client. My team and I have deep expertise...

    1.3 Hours Later
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    carlof |Consultant

    I would be interested as a contract and am available. I work on a C2C at a ***** $100/hr. Resume ...

    2 Hours Later
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    Scott |President

    I have over 20 years of experience in the contact center field both leading large multi-site contact...

    4.3 Hours Later
+6 Other Responses
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Contact Center

We are a global market research firm who provide services to fortune 500 companies are currently looking for experts for the topic: contact centre region: us brief: we are looking for best practices, inbound call centre pricing, kpi validation.

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    Stan |Founder

    I would be interested in understanding more about this opportunity....

    4 Minutes Later
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    Gulab |Managing Partner

    I have broad and deep experience in global contact center solutions, best practices and analyzing m...

    17 Minutes Later
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    Ramkumar |Business Development

    We would like to take it forward, kindly share more information...

    20 Minutes Later
+21 Other Responses
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Contact Centre Sourcing Strategy

We are looking to conduct a phone consultation to a contact centre expert with knowledge on procurement and process to support a team managing the category in the definition of commercial / operational model and sourcing strategy. We are interested on someone with experience in latin america, particularly argentina. Please note that this request may require a potential visit to latin america. This would be for a 1 - hour paid phone consult. Please respond with a few brief statements as to your relevance in this space. 1. Have you ever defined a commercial model for contact centres (success proof)? 2. Have you ever worked in contact centres projects with a complicated environment (inflation, trade unions etc.)? 3. What are the main levers that you consider in order to get the most efficient model within contact centres?

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    Ankit |Director

    This is my expertise area having more than 20 years experience in this space. I manage (as a decisi...

    4.5 Hours Later
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    Marina |International Freight Manager

    Buenas tardes, Mi nombre es Marina Meza, para mi es mas sencillo hablarles en español, Tengo conoci...

    10.9 Hours Later
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    Guillermo |Director

    I have 30+ years of experience in the *****stry, with roles and responsibilities i...

    1 Day Later
+19 Other Responses
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Contact Center Cost Structure

I manage contact center category at beroe inc., a procurement intelligence firm serving fortune 500 global companies. Currently, we have been engaged by one of our esteemed clients, a large cpg company for their cost benchmarking exercise. I am looking for a paid expert who can assist me on the below request: topic: detailed cost structure of a contact center service provider below is the brief of client’s request  the client wants to know the detailed cost structure, particularly set up cost, technology cost, networking, agent and so on  industry practices in terms of cost levers geographic scope:  uk please respond if you can assist with this request.

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    Eddie |Zintro Expert

    We can provide you with your call center needs. We English speaking agents in Mexico and the Philipp...

    1.4 Hours Later
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    New |

    WORK EXPERIENCE Ford Motor Company Dearborn MI-3/11-Present Business Development Contact Center E...

    3.9 Hours Later
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    Errol |Mananging partner

    Good day.. I have managed and consulted for contact centers engaged in the direct response, travel ...

    4.1 Hours Later
+17 Other Responses
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