Customer Experience Management
Subject: expertise request for discussion on creating an exceptional customer experience
i am writing to you on behalf of zintro partnet firm, which works with industry experts to support studies for many of the world's fortune 1000 companies.
For a current study, we are seeking experts in your industry who can help us understand customer experience priorities in seven customer support areas: digital demand generation, inbound sales, outbound sales, experience design, cloud contact center, customer care outsourcing, and mobile communication technologies. We are also interested in industry trends pertaining to 3rd party vendors and business process outsourcing usage.
For this study, we are only interested in speaking with leadership and management representatives in leadership/management roles in us companies.
We would like to have an one hour discussion with you to help us better understand your views on this topic. We are interested in your thoughts on shared industry learnings and market trends. We are not looking for any confidential information.
We would be happy to compensate you for your time.
It would be great if you could let us know whether you are interested and available for this effort. We are organizing discussions throughout the next couple of weeks, and are happy to accommodate your schedule.
Kindly reply with your contact details (e.G. Phone number, email) as i am happy to provide more information on our project and would like to schedule a mutually convenient time to connect.
Thank you in advance for your time and consideration. We are looking forward to hearing from you.
Lizbeth+9 Other Responses
Customer marketing manager:
we are a world leader of distributed denial of service (ddos) solutions and has recently launched a market changing advanced persistent threat (apt) solution.
the customer marketing manager plays a critical role in ensuring we are retaining and developing our existing clients. Responsibilities include turning our satisfied customers into our advocates and then ensuring that we are getting maximum value from their advocacy, creation/implementation of marketing activities that drive adoption of our solutions and expansion of our footprint within our customer accounts. This person will work closely with sales to create programs, identify customers and customer segments then create both programmatic loyalty and focused, individual programs among our customers. The person we are looking for to lead and champion this high profile effort must be a customer-focused marketer with an entrepreneurial spirit, an excellent achiever, communicator, writer and ambassador. This position requires creative, tactical, and quantitative skills.
This position will report to the sr. Director of marketing and will be based in our burlington, ma headquarters.
create the customer marketing program strategy and then tactically drive the program to success
work with the enterprise and service provider sales teams to drive referrals, cross-sells and up-sells within the current arbor customer base
support the customer reference program to deliver references and help ensure no client is “overburdened”
work with the demand generation team to create programs around our customer success. Report on the successes created by customer marketing efforts
communicate client success via high-quality case studies and videos
elevate the voice of the customer across all communications channels (pr, sales, marketing, partner, internal) to support key corporate priorities and initiatives
make sure clients feel pride and are rewarded for their support; serve as a liaison to the various internal teams
ideal candidates will be metrics-driven, measuring the return on every program, possess strong writing skills and have experience managing customer success efforts
manage customer communication activities such as a quarterly newsletter
5+ years of proven experience, in a high tech environment, influencing and collaborating with customers to align solutions to customer needs and business objectives
experience developing and executing content and programs that results in building a community of strong stakeholder advocates
demonstrable experience in customer program management driving best in class customer growth and communication campaigns within the enterprise and service provider software market
understanding of global initiatives, regional variances and working with a global team
proven experience of demand generation tactics with evidence of integrated campaigns that have ended in new business
successful collaboration with product marketing and corporate marketing teams
analytical and able to interpret data into meaningful marketing actions
willingness to be strategic and tactical
strong accountability for generating measurable results
self-starter who thrives in a creative, dynamic environment
excellent communication, organizational, and time-management skills
ability to multi-task in a fast-paced, dynamic environment
bachelor degree required+3 Other Responses
my company is looking for the experts from the field of power distribution. The person should have experience in the power distribution in the country like india or similar growing market. The person should have been in the leadership role of distribution of power in the companies like tata power, reliance power lnt etc.
Note - the person having experiences only in the power generation is not eligible, you should have the majorly experience in distribution.
Interested people send their profiles, cv showing their distribution experiences via zintro.+12 Other Responses