Patient Assistant Program
We are currently working on a report for the pharmaceutical sector to understand the patient assistant program (pap) and support technology with focus on reimbursement hotlines and case management for the us market. We would like to understand:
1.) the current industry practices for pap (in terms of market size, growth drivers and constraints, demand and supply market insights)
2.) reimbursement hotline services. How is it being done in the us industry? What are the trends and engagement models? Best practices (sourcing strategies, contract lengths)? Cost and price analysis (cost structure, pricing models and key performance metrics)?
3.) case management: how is the industry structured? Technology used for case management? Web portal support, data acquisition and management, reporting capabilities, integration with electronic health recorder/ electronic medical recorder, end user interfaces (mobile, social media etc.)
4.) how is the supplier industry structured? Do we have pure play technology providers or reimbursement hotline providers who provide technology also?
5.) how are the leading players in the market like pfizer, amgen, roche, novartis, sanofi using technology and how do they engage with service providers for patient assistance program and reimbursement hotline services/case management.
The study is focused to the us market. However if there exists any best practices followed in other geographies which could be duplicated in us, may also be looked upon.+10 Other Responses
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