I am a new york city lawyer representing a women who slipped and fell in a hair salon in brooklyn, suffering horrific injuries. She slipped on a significant amount of hair and liquid substances accumulated on the floor in the aisle. I am looking for an expert witness to write a report and testify at trial regarding the appropriate procedures for safely cleaning and maintaining a hair salon.
Marc+5 Other Responses
Fmcg Customer Care
Early in 2003 the client made the strategic decision to outsource the handling of inbound consumer inquiries to a global service provider across the globe. As a part of global sourcing strategy renewal, the client would like to understand the relevance of various traditional channels (phone, email, and letter) of consumer care. With a deep dive into the use of email, why consumers choose this channel, do their expectations differ in this channel, key measures in this channel and culture differences. They would also like to know the use of diverse emerging channels (social media twitter, self- service etc) by consumer. With the help of this report, the client will evaluate their position in terms of consumer care services. They will decide in which channels to invest based on the a country’s consumer’s preference to give best in class consumer services.
Geography: us, china, canada, japan, uk, germany, brazil. Italy, india, turkey, mexico, spain, russia, saudi, france, nigeria, greece, south africa and israel
short term- the client would like to know about the acceptance of various traditional channels (phone, email, and letter) and also, emerging innovative consumer channels used by consumer in order to offer the best in class consumer care services to consumers in their target markets, via all possible channels.
Long term- improve service/consumer experience when contacting the brand, deliver parity service compared with competitors, and wish to provide best in class consumer care experience to consumers.
market dynamics – consumer care services
• market analysis based on consumer preferences and channel’s adoption
• best in class consumer service channel’s adoption across listed countries
• key trends–consumer channels
• key technological trends and its usage in consumer care industry
• key parameters/matrix deciding the quality of best in class consumer care services
competitive intelligence- case study
• top players analysis
• approach of best in class companies to serve consumer care services.
• procurement best practice
• sourcing of different channels– traditional vs. Emerging channels across geographies+12 Other Responses
We have a hair salon in rancho cucamonga. We need someone to come over and see our problems. Please help. We need this asap! ceiling height is 17 ft high, black with grey walls. 1100 sq ft. We need better lighting over 11 stations.+4 Other Responses
Hi there, i have a hair salon in the west of ireland at certain times of the year it looks like that there's no lights on inside and we are closed! i don't know what lighting i need extra to change this , can anyone help me+6 Other Responses