Mobile Phone Reverse Logistics
We are seeking reverse logistics experts with knowledge/experience in mobile phone returns/repairs/trade-up. The ideal candidate should have previous employments within a european mobile operator.
Key questions for discussion:
o outline of cost structure across the reverse logistics eco-system once a client brings in a mobile phone for repair/trade-up.
O the general transaction chain is: in-store customer care -> in-store examination/diagnosis –> transport to repair/refurb partner –> repair/refurbishment –> transport back to store/pick-up
o we are specifically interested in breaking down the associated costs of the first 3 links within the cycle (in-store customer-care, in-store diagnosis, transport to repair partner)
o what is the relationship dynamics between the mobile operator, oem (e.G. Samsung), reverse logistics vendors (e.G. Ingram micro, teleplan) and warranty partner? How are costs divided between these players?
O what are the differences in handling and cost of handling repair for in-warranty and out of warranty customers
· which after-market/reverse logistics vendors in the mobile phone spare are familiar with/have worked with in the past?
O what are the key factors influencing the selection of a mobile phone after-market/reverse logistics vendor?
O who is responsible within the telco operator’s organization to select and oversee operations of this partner?
O what are the major “pain points” in a reverse logistics operation for a mobile operators? (costs, warranty management, time delivery, etc)+8 Other Responses
Mobile Wallet Market
Seeking subject matter expertise on mobile wallet market- including the recent technological and market trends in this market, leading service providers,industry sourcing best practices, price structures and margins. Information specific to vietnam market would be highly appreciated. Please respond if you possess relevant expertise.
Best regards.+7 Other Responses