Mobile Phone Industry
We establishing a consulting firm in mobile phone industry, we planning to offer services for mobile phones distributors and manufacturers. Our focus is on product development, research and strategic planning to enhance sales. We are based in south africa but we planning to offer our services to firms in africa. The reason for this is to ask for some advice on that regard.
Sibusiso+9 Other Responses
Mobile Phone Reverse Logistics
We are seeking reverse logistics experts with knowledge/experience in mobile phone returns/repairs/trade-up. The ideal candidate should have previous employments within a european mobile operator.
Key questions for discussion:
o outline of cost structure across the reverse logistics eco-system once a client brings in a mobile phone for repair/trade-up.
O the general transaction chain is: in-store customer care -> in-store examination/diagnosis –> transport to repair/refurb partner –> repair/refurbishment –> transport back to store/pick-up
o we are specifically interested in breaking down the associated costs of the first 3 links within the cycle (in-store customer-care, in-store diagnosis, transport to repair partner)
o what is the relationship dynamics between the mobile operator, oem (e.G. Samsung), reverse logistics vendors (e.G. Ingram micro, teleplan) and warranty partner? How are costs divided between these players?
O what are the differences in handling and cost of handling repair for in-warranty and out of warranty customers
· which after-market/reverse logistics vendors in the mobile phone spare are familiar with/have worked with in the past?
O what are the key factors influencing the selection of a mobile phone after-market/reverse logistics vendor?
O who is responsible within the telco operator’s organization to select and oversee operations of this partner?
O what are the major “pain points” in a reverse logistics operation for a mobile operators? (costs, warranty management, time delivery, etc)+8 Other Responses