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Recent Service Management Inquiries

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Contract Service Management - Europe

Contract service management - europe hello, we are looking for experts that can provide insights about contract service management in bfsi industry in europe / global. • understanding on key operating models (in-house, outsourcing, hybrid) practiced for contract management o what services are mainly outsourced in contract services management? O what challenges company possess in adopting in-house contract services management (specifically during peak season)? • best practices followed for contract service management in bfsi industry • key trend around contract services focusing on bfsi sector • detailed case study on 4-5 companies (from banking & financial services sector) stressing on following topics: o current operating model adopted by the firm o key challenges and benefits around current operating model o involvement level of outsourcing partner or external legal firms o services outsourced to the external partners • how is the industry moving towards automation (i.E. Implementation of tools such as clm, self-serve and docusign) in contract service management? We are looking for a phone or email consultation for a time period of 1 hour to discuss all points mentioned above. Kindly drop in a note with your cv/relevant experience in “contract service management”, if you are interested to proceed. Thanks thomas

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    Prabakaran |Head of Warehouse

    Sirs, I am Prabakaran Mahalingam from India, having more than 20 years extensive experience in the ...

    7.3 Hours Later
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    Simona |Business Consultant/Financial/HR Manager

    Hello Thomas, I have done research in this field ,I can give you the answers.Please write to me at ...

    9.1 Hours Later
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    Koorosh |Director

    I currently assist a Fortune 100 *****any with contract and vendor service management. ...

    10.2 Hours Later
+16 Other Responses
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Service Management Body Of Knowledge (smbok)

How to design a sla measurement and reporting template, what parameters to cater to, if we agree infrastructure service provision including sm processes in the service lines. Shall we include only sm process kpis/slas or do we include the technical management function kpis/slas

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    EMILIO |IT CONSULTANT & PROJECT/SERVICE MANAGER

    Hello... i can help you in this ***** fee is us$75 per hour....

    10.2 Hours Later
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    Michael |President

    My *****ses in all aspects of ***** Supply Chain solutions. My personal experi...

    10.4 Hours Later
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    Hitesh |FinTech and customer Experience manageme

    We can help you as we such work for MNC banks and enterprises for last 20 years. For your query, tra...

    22.9 Hours Later
+6 Other Responses
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Facilities Management - Sla & Price Benchmarking

We are doing an industry benchmark best practice study for various services under facilities management: locations – uk (east london) and us (lower manhattan, new york city) key requirements: 1. Industry benchmarking for contract parameters for various service level agreements (sla’s) including payment terms, confidentiality clauses, cyber, insurance, for following services: a. Cleaning and janitorial b. Catering c. Engineering (handyman) & maintenance d. Business support e. Security services can above be customized for financial services industry, maybe with help of case studies? We can give estimates of our client size if that helps arrive at relevant benchmarks? Would require insights on how the parameters would vary for us and uk markets (our key target locations) 2. Industry benchmarking for key sourcing parameters - key price models (fixed, variable), quality of services, location, downtime, utilization etc. Any other benchmarks which our client should consider – any best practices? 3. Rate benchmarking for following services in us & uk: a. Cleaning and janitorial b. Catering c. Security services price benchmarking wherever applicable should be considered in per sq. Ft., per fte, per hour basis. We can give estimates of our client size if that helps arrive at relevant benchmarks if you are able to help with this benchmark study, please share a note with your availability on monday for a pre-consult discussion. Regards, thomas

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    Dr. Tim |President, Parker Resource Management

    I have extensive experience with benchmarking and practices for facility management services to incl...

    9.6 Hours Later
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    Joseph |Consultant

    Interesting will like to her more per scope....

    1.7 Days Later
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    Pankaj |Procurement Consultant

    I am interested....

    55.2 Days Later
+8 Other Responses
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On Site It Support

Need billing rates for on site it support. Focus on per-ticket as well as per device pricing model.

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    Aman |Managing Director

    what country? how much budget do you have for such info? Thanks....

    2.7 Hours Later
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    Michael |CMSO , Chief Medical Strategies Officer

    What discipline are we talking about and what is the "site"....

    3.8 Hours Later
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    Anatoly |Information Security & Technology Expert

    Hello, We can provide resources for on-site and off-site remote support for all aspects of IT Infr...

    6 Hours Later
+11 Other Responses
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After Sales And Service Management

I work for a market research firm. I am looking for experts in the after sales services for the several business unit. I would like to talk to the experts, who have experience in one of the following companies: schenider electric tyco caf kawasaki heavy industries hyundai rotem csr cnr bombardier stadler bosch texas instruments fanuc sap optiva oracle ptc procad autodesk senovia if you're interested in participating in a remunerated phone consultation, please, email me: **** best, karolina

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    Kullah |Customer Care Champion

    I bring with me experience in Customer Care from a global/*****er in the mobile devices...

    1 Minute Later
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    BHUVAN |SAP CRM CONSULTANT

    Hello Karolina, Please do reach out to me ***** ...

    1 Minute Later
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    Kanthimahanti |SAP Consultant

    Hello I have the experience in after sales service in SAP CS module...

    17.7 Days Later
+4 Other Responses
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Elevator Services

We are looking for an expert from a large property management company with experience at cbre or jones lang lasalle to help us better understand how property managers deal with servicing their elevators. Particularly, we are curious if they prefer to write the contracts on their own papers vs. The papers of the service providers. How and who are responsible for these decisions? Why would you choose to work with a smaller independent provider vs. One of the big oems (otis, thyssenkrupp, etc.)? How does the pass through expense work for tenants in office buildings? Thanks, tyler

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    Stan |Manager

    I have been dealing with *****racts (maintenance, modernization, restoration) for almost 40 ...

    1.7 Hours Later
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    Ricky |Independent Supply Chain Consultant

    I wrote and managed the contracts for Marriott Hotels (all of North America), and White Lodging (all...

    1.9 Hours Later
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    Jeff |Manager of Construction, Plant Engineeri

    Hi, Tyler have you had anyone answer you?...

    16.5 Days Later
+4 Other Responses
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Network Performance Management

Hello everyone, i am looking for following information on network performance management and monitoring: 1. What is the category definition ( includes classification of various software and equipment used in this service line) 2. What is the supplier market landscape - who are the different types of service providers ? For examples , companies provide only software. 3. Who are the top suppliers in each type of supplier section ? 4. How to choose a service provider ? What are the key negotiation levers while engaging with these suppliers ? 5. What are the various pricing models ? 6. How much do large carriers (such as at&t and vodafone) spend on network performance management and monitoring ? 7. Do large carriers (such as at&t and vodafone) engage with single supplier or multiple suppliers ? And do they engage with these suppliers either at global or regional or local level ? - case examples

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    David |Cloud and Managed Services specialist

    Hello, I have worked on the development of Managed and Cloud services in this area for a large Tech...

    10.4 Hours Later
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    Sanjay |Chief Executive

    Hi, I am a *****essional with more than 25 years experience. I have significant e...

    1.2 Days Later
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    Tim |Managing Principal

    I am not qualified to consult on this subject....

    1.2 Days Later
+22 Other Responses
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Retail Property Maintenance Services

• what are the different supplier types operating in the market, offering retail property maintenance services (maintenance for refrigeration, security, fire equipment, and lifts, escalators and moving walkways etc.)? Which supplier types dominate while providing specific maintenance services to retail customers (such as specialized service providers, oems, integrated fm service providers etc.)? • what are the best practices for procuring maintenance services for elevators and escalators? Are oems loosing the market share to facilities management companies? Do the supplier types differ between preventive and reactive maintenance? • for maintenance of mechanical and electrical equipment, how the sourcing model works? Are facilities management companies offer competitive services and prices for it? • what is the prevalent engagement model in the industry while procuring property maintenance services? Are these maintenance services are sub-contracted by a larger fm company to a specialized service provider or buyers directly engage with the specialized service providers? How prevalent the msp model is in property maintenance service market? • what is the preferred model for buyers to source property maintenance services – from local or regional/global suppliers? What is the current trend and how it is changing? • what are the key industry trends and what are the recent innovations/ advancements in retail/commercial property maintenance?

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    Jufiandi |Senior Director Indonesia Corporate Solu

    Please advise specific country for the *****ired, I can answer for Indonesia, Singapore, ...

    20.7 Hours Later
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    Terry |Consultant

    Outsourcing of facilities maintenance services is a broad and complex subject as evidenced by the br...

    1.4 Days Later
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    Vani |Independent Management Consultant

    Hi, I can provide my services if the requirement is for the Indian market. ...

    17.1 Days Later
+3 Other Responses
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Service Management And Business Operations

Management, ports , cargo terminals, shipping agency, shipping, transportation, logistics, freight forwarding, tugboats, navigation. Port, shipping, maritime and logistics expert with more than 3 decades of international experience in service management and business operations supervision in highly sensitive environments, such as ships, seaports, agencies, terminals, cooperatives and unions. Direct impact as a conflict negotiator and/or mediator. Great skills dealing with authorities and public administration. Vast and solid experience in establishing new cluster offices, in charge of design, procurement, contracting and supervising third-parties providers, besides coaching, staff determining, recruitment, training, qualification and implementation. A leader figure to teams and individuals. Focused in results. In developing infrastructure investment projects: procurement, best practices introduction, with direct responsibility over goals and deadlines met through building, guiding and motivating multidisciplinary work teams. Hands-on leading style. Proven personal success in managing infrastructure investment projects, resulting in completion time 20% shorter than planned, and budget savings higher than 50% overall. Highly familiarized with the latin american cultural diversity.

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    Rossano |International Business Consultant and Ac

    What is the Project?...

    4.5 Hours Later
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    Charles |Managing Director

    Can I get some details regarding the project/job?...

    7.4 Hours Later
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    Sherif |Vice Dean

    i am ready for this project...

    16.8 Hours Later
+5 Other Responses
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Tax Management System

We are looking for senior tax professionals to share their experience and opinion on the pros and cons of working with different tax management service providers in a corporate setting in latin america.

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    Madhavan |Partner Taxation

    Iam a professional tax consultant and have experience of the entire gamut of ***** i have rep...

    2 Hours Later
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    Simona |Business Consultant/Financial/HR Manager

    Hello ,I can help....

    6.8 Hours Later
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    Sarah |

    Complete background in this area. Website: www.se-resource.com...

    21.6 Hours Later
+3 Other Responses
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Maintenance Services In Metal Industry

Hi. I need an approximation of the cost structure breakup (labor, tools & machinery and overheads) for maintenance services (scaffolding, repairs and refractory management) for the metals industry for us/australia

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    Tarun |Partner

    Hi, I can assist you on this request. Please write to me. Regards...

    20.7 Hours Later
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    Ramaswami |The Guru

    I can help...

    4.3 Days Later
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    Anindya |Principal Consultant

    Thanks for short listing me. I don't qualify for the opportunity....

    4.6 Days Later
+11 Other Responses
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Industrial Services Market

I'm part of a us based investment firm that is currently researching a company that does inspection and maintenance for refineries, chemical facilities, industrial plants etc. More specifically we are researching a company which does mechanical work (more specialized than just general contracting). The general side of the business does things like non-destructive inspection and testing and things like that. The whole business is slowed the past few years and i'd like to understand why (is it competition, customers deferring maintenance, something else, etc.) i think the ideal contact would be somebody who was involved in procurement decisions at a senior level at a refinery/chemical plants/industrial company etc that used one of these companies, i.E. Team, furmanite, mistras, etc. - so somebody that can give us perspective on what's going on in the space with respect to how they decide which vendors to use. Please include a couple of lines on which companies you have used and/or evaluated. Thank you

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    Stephen |Managing member

    Hi, I am not a senior exec with one of these companies but ***** the space on a daily basis an...

    1.6 Hours Later
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    ivan |Director

    Hi. I am a consultant providing advice to oil and gas operators, I advise on corrosion management, i...

    2 Hours Later
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    Steve |SVP Marketing

    Happy to support your consultation. ...

    2 Hours Later
+22 Other Responses
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