On-demand Home Service Market
We would like to understand the business models existing for on-demand service marketplaces in saudi arabia (e.G. On-demand home maintenance).
Insights we need include:
1. Key differentiator / value proposition / unique aspect for various marketplace companies in saudi arabia
2. Key customer segments
a. Residential vs other customers
b. Small jobs vs. Big job contracts
c. One time vs. Annual maintenance contracts
3. Market size of online on-demand service categories in saudi arabia (“sar million” or based on “online adoption %”)
a. Law services
b. Catering
c. Home maintenance (including ac, washing machine, home appliance repairs)
d. Mobile and computer repair
e. Packing and moving
f. Photography
g. Private teaching
h. Web and graphic design
4. Offline and online (email, facebook, instagram, twitter, snapchat) strategies for establishing and growing service provider network
a. Criteria used for recruiting service providers
5. Offline and online (email, facebook, instagram, twitter, snapchat) strategies for establishing and growing customer base
6. Other marketing and promotional strategies being used (e.G. Discounts, cashbacks, loyalty points etc.)
7. Strategies adopted for growing revenue streams
a. Registration fees
b. Membership fees
c. Lead generation fees
d. Visiting fees
e. Commissions
f. Consulting fees
g. Product sales
h. Any other
8. Strategies related to pricing, invoicing/billing, and payment methods/terms
9. Cost management and cost reduction strategies
a. Web and mobile app development
b. It infrastructure
c. Salaries
d. Marketing
e. Office rent and maintenance
f. Phone
g. Government costs
h. Insurance
i. Misc.
10. Strategies adopted for optimizing infrastructure and resource requirements
+4 Other ResponsesDigital Contact Center
Client's industry - cpg
category - digital/ contact center
geography - middle east and north africa (mena)
deliverables:
• pakistan: insights on how fmcg companies utilize facebook to handle consumer inquires & complaints
• mea countries: details on how other fmcg clients are using whatsapp as a service channel
o morocco: fmcg companies that utilize whatsapp as a channel for consumer care support
o all of mea - what type of complaints are being handled through whatsapp (simple inquires/complaints vs complex scenarios)
+2 Other ResponsesTravel Expense Management Tool
Hi,
request on travel expense management tool
one of our client(leading consumer packed goods company) is
looking for information on best practices used by other cpg companies.
question to be answered – 1. How are other cpg companies managing t&e
management tools?
2. Do they use a same supplier who could provide
both travel expense management tool and back office support? Or do they use
separate suppliers for expense management and surrounding back office support?
3. Do they have a single supplier who could service
globally, or do they have multiple suppliers for different regions?
please let me know if you could provide the information on the above request.
thanks, meena
+20 Other ResponsesReal Estate Development
Hello,
i am the founder of an innovative new business concept currently seeking funding to begin immediate operations. I am in need of assistance with the sourcing of qualified investors and/or investment sources for pre-seed and operating capital funding stages. The business is a large scale operation with national and international growth potential. The concept relates to various industry segments from real estate development to consumer services, and from supply chain logistics to e-commerce operations. The business planning is complete and there are officers committed to the project.
I am seeking to engage a professional or organization that is well connected with numerous funding sources and is willing to contract for either a commission based on funds raised or for an agreeable equity position in the new company.
Thank you.
Ramon
+7 Other ResponsesB2c E-commerce
We would like to speak with multiple experts based in germany, australia, uk and netherlands who are familiar with cross border e-commerce that focuses on business to consumers (b2c). We are interested to speak to managers, director, vp's, or executives that participated in the evaluation of a solution to calculate duty and sales tax obligations at checkout for consumer ecommerce transactions.
Experts should be currently working in an operations/international operations, trade/trade compliance, it, digital/digital experience, finance/accounting or ecommerce department.
This would be for a 30-min paid phone consult. Please respond with a few brief statements as to your relevance in this space.
1. Does your company offer products online to consumers via your company's website?
2. How many unique direct to consumer products do you sell internationally?
3. How many countries are your company's products are shipped to?
+54 Other ResponsesConsumer Services
-basic definitions/systems/structures/operating models accepted across all industries for customer services - order management, dispute management, technical support, customer contact, customer fulfillment, and front and back office concepts especially in the fmcg segment.
-trends, business advantages and case studies across different industries and regions, for the processes in customer services.
+19 Other ResponsesUk Travel And Tourism Industry
– study objective: to develop an understanding of the travel trade landscape for the long-haul travel, with the uk market, and assess the requirements and expectations of the trade partners from the stakeholders at long-haul destinations.
– geographical scope: uk (the respondent must be based in london)
– respondent profile: we look forward to conducting qualitative in-depth face-to-face interviews (idis) with respondents, for 30–45 minutes, with prominent channel partners (dmcs, travel agents, tour operators, etc.) who are directly or indirectly involved in the uk outbound tourism sector. We intend to speak to people with significant experience and knowledge in the industry. The respondent must have recent experience of promoting key african markets such as south africa, within the uk market
– interview schedule: we intend to conduct the interviews, in person, in the week of nov 23.
– the discussion would cover the following topics:
>> latest trends in the tourism value chain – both with respect to the consumer requirements and how the industry is evolving to meet the expectations
>> expectations of trade partners from stakeholders from the tourism destination (dmos, product owners, etc.), to effectively market the offerings in the uk
>> prevalence of specific products in the market
>> preferences and requirements of tourists traveling abroad (specifically to long-haul destinations)
>> identification of main motivators and channel barriers to travel to long haul destinations
– interested individuals can you please let me know your availability for the same.–
+11 Other ResponsesTravel Agency Operations
I am an attorney at a prominent law firm. I am looking to retain an expert to potentially testify in trial and be deposed. The expert would need to have to be able to speak about the proper policies and procedures travel agencies should undertake as well as the dangers of not having proper safety protocols in place. Experts with previous litigation experience is preferred and with at least 10 years of experience in his/her field. Please send a cv along with a fee schedule if interested.
+16 Other ResponsesFmcg Customer Care
Early in 2003 the client made the strategic decision to outsource the handling of inbound consumer inquiries to a global service provider across the globe. As a part of global sourcing strategy renewal, the client would like to understand the relevance of various traditional channels (phone, email, and letter) of consumer care. With a deep dive into the use of email, why consumers choose this channel, do their expectations differ in this channel, key measures in this channel and culture differences. They would also like to know the use of diverse emerging channels (social media twitter, self- service etc) by consumer. With the help of this report, the client will evaluate their position in terms of consumer care services. They will decide in which channels to invest based on the a country’s consumer’s preference to give best in class consumer services.
Geography: us, china, canada, japan, uk, germany, brazil. Italy, india, turkey, mexico, spain, russia, saudi, france, nigeria, greece, south africa and israel
short term- the client would like to know about the acceptance of various traditional channels (phone, email, and letter) and also, emerging innovative consumer channels used by consumer in order to offer the best in class consumer care services to consumers in their target markets, via all possible channels.
Long term- improve service/consumer experience when contacting the brand, deliver parity service compared with competitors, and wish to provide best in class consumer care experience to consumers.
Deliverables:
market dynamics – consumer care services
• market analysis based on consumer preferences and channel’s adoption
• best in class consumer service channel’s adoption across listed countries
• key trends–consumer channels
• key technological trends and its usage in consumer care industry
• key parameters/matrix deciding the quality of best in class consumer care services
competitive intelligence- case study
• top players analysis
• approach of best in class companies to serve consumer care services.
• procurement best practice
• sourcing of different channels– traditional vs. Emerging channels across geographies
+12 Other ResponsesConsumer Care Services
Category: contact centre
subject: consumer care services
geographical scope: us, china, canada, japan, uk, germany, brazil, italy, india, turkey, mexico, spain, russia, saudi
project scope: we are currently working for cpg client that want to understand the preference of channel for consumer care services in us, china, canada, japan, uk, germany, brazil, italy, india, turkey, mexico, spain, russia and saudi. They also want to know the key trends of the consumer channels.
Focus area:
market dynamics –consumer care services
• market analysis based on consumer preferences and channels adoption
• best in class consumer service channels–adoption across the countries
• key trends–consumer channels
• key parameters/matrix deciding the quality of best in class consumer care services
competitive intelligence- case study
• top players analysis
• approach of best in class companies to serve consumer care services.
Procurement best practice
• sourcing of different channels– traditional vs. Emerging channels across geographies
+26 Other ResponsesCorporate Travel Management
Hello,
we are currently seeking support from industry leading corporate travel (hotels) management experts/consultants in brazil for fee-based primary interview & discussion for the following areas.
Market overview:
1. Top hotels in brazil based on revenue, footprint and occupancy
2. Top room consumers in brazil for hotels(5 star)
3. Cost breakdown of average cost per user per night at a hotel in brazil
industry benchmark:
1. Hotel tier(i.E. 5 star, 4 star, 3 star) used by other companies( cpg industry and others)
2. Average discount percentage on corporate rate as compared to public rate
3. Average time in advance to book the hotels
4. Average time in advance to book the hotels at corporate negotiated rate
5. Average spend per user per night paid by other companies (cpg industry and others)
6. Amenities negotiated in room night, by other companies( cpg industry and others)
7. Is shuttle or transportation included in room night rate?
8. Percentage of hotels including only internet, only breakfast or both in the room rate
9. Average occupation percentage in standard room in a year
10. Top hotels preferred by other companies in brazil(cpg industry and others)
11. Room rate negotiated by an agency vs. Room rate negotiate directly by the buyer.
We appreciate your interest & look forward to your response.
Thank you.
+4 Other ResponsesCorporate Business Travel
Corporate business travel-factors to be considered while making a choice between a hotel and serviced apartment
1. What factors determine if the business traveler takes up a hotel accommodation vs. Serviced apartments?(purpose of stay/travel, number of nights etc.)
2. What are actual corporate travel policy benchmarks for serviced apartment use for business travel in europe?
+20 Other Responses
